Summary
Overview
Work History
Education
Skills
Timeline
Generic

Autum Hooks

Gautier,MS

Summary

Proven leader in the food service industry, adept at enhancing customer satisfaction and streamlining operations at Gene Heartlands IGA. Skilled in cake decorating and food presentation, with a strong emphasis on sanitation procedures and teamwork. Demonstrated ability to improve team performance and maintain high health and safety standards, contributing to significant repeat business. Motivated ,manager offering 25+ years of experience managing departmental operations to exceed store goals and standards. Customer-oriented with expertise in staff development, supplier relations and merchandising. Knowledgeable Deli/Bakery manager with solid background in managing deli departments. Proven track record in leading teams, optimizing product displays, and maintaining high standards of food safety. Demonstrated ability to enhance customer satisfaction and streamline operational processes. Professional in food retail sector, bringing wealth of experience in deli/bakery management. Adept at team leadership, inventory control, and ensuring top-tier customer service. Known for fostering collaborative work environment and consistently delivering results. Expertise in product quality control and effective communication. Professional in bakery industry with proven history of delivering quality results and fostering team collaboration. Known for adaptability and reliability in dynamic environments. Skilled in inventory control, quality assurance, and staff supervision. Experienced with deli/bakery operations management, ensuring consistent product quality and customer satisfaction. Utilizes knowledge in inventory management and team leadership to drive efficiency. Track record of maintaining high operational standards and training effective teams.

Overview

15
15
years of professional experience

Work History

Cashier Assistant

Hickory Hill Wine and Liquor
Gautier, MS
08.2023 - Current
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.

Deli/Bakery Manager

Gene Heartlands IGA
Ellsworth, KS
07.2019 - 07.2022
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Was responsible for ordering, scheduling, menus, pricing, inventory, all paperwork dealing with profits and loses, cake decorating, and caterings. Was the one responsible for anything going on in the deli/bakery
  • Maintained and controlled inventory of baked goods.
  • Trained new deli/bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Managed all deli/baking operations professionally and handled all problems confidently.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Managed all baking operations professionally and ha

Manager

Gambinos Pizzeria
Ellsworth,KS
08.2015 - 07.2019
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Accomplished multiple tasks within established timeframes.

Deli Manager/Assistant Manager

Bates
Mayflower, AR
08.2009 - 06.2015
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

High School Diploma -

Mayflower High School
Mayflower, AR

Skills

  • Sanitation Procedures
  • Health and Safety Regulations
  • Teamwork and Collaboration
  • Patience and Empathy
  • Cash handling expertise
  • Reliability and punctuality
  • Cake decoratoring, experience in catering, smokehouse, running a food truck
  • Food presentation
  • Brand Awareness
  • Merchandising

Timeline

Cashier Assistant

Hickory Hill Wine and Liquor
08.2023 - Current

Deli/Bakery Manager

Gene Heartlands IGA
07.2019 - 07.2022

Manager

Gambinos Pizzeria
08.2015 - 07.2019

Deli Manager/Assistant Manager

Bates
08.2009 - 06.2015

High School Diploma -

Mayflower High School
Autum Hooks