Autum Tahir
Benton Harbor,MI
Summary
Customer Service Representative with extensive experience resolving service and warranty issues while maintaining exceptional metrics and supporting service providers and customers. Skilled in email and phone communications. Bring strong problem-solving abilities, reliability, and servant leadership skills while being a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with high accuracy.
Overview
15
15
years of professional experience
Work History
Third Party Team
Whirlpool Corp.
11.2018 - Current
- Assist in resolving issues for warranty companies and their customers.
- Manages all communication with PC Richards as the single point of contact.
- Proficient in handling email and phone communication
- Provided backup support for the team lead during any absences.
- Cultivate a positive rapport with service techs, ensuring long-term partnerships for continued assistance.
- Support team members by offering advice and assistance
AIG
Whirlpool Corp.
03.2018 - 09.2018
- Scheduled and facilitated service visits for our customers as per warranty contract terms.
- Promoted and sold AIG contracts
- Provided support to our service network by answering questions and ordering parts
- Ensured prompt and accurate response to all incoming emails
Trade Partner Team
Whirlpool Corp.
05.2016 - 03.2018
- Assisted trade customers in managing billable orders, no-charge parts, and service appointments via email and phone communication.
- Processed dealer orders for PC Richards
- Assisted in the training of new team members and the development of training material.
- Provided support and fostered relationships with our service network
Customer Service Representative
Whirlpool Corp
01.2015 - 05.2016
- Scheduled In-warranty and out-of-warranty service for customers
- Sold Repair+1 contracts and water filters
- Assisted in resolving basic appliance malfunctions with troubleshooting.
- Assisted in Pre-buy initiatives
- Provided guidance and support to newly hired employees
Activity Lead
Spectrum Community Service
03.2009 - 03.2015
- Planned and implemented daily activities and outings for individuals with developmental disabilities.
- Managed safety concerns, adhered to all compliance requirements, and passed meds.
- Organized and conducted staff and house meetings
Education
MBA - Business Administration And Management
Indiana Wesleyan University
Marion, IN12.2025
Associate of Science - Business
Indiana Wesleyan University
Marion, IN04.2023
High School Diploma -
Eau Claire High School
Eau Claire, MI05.2007
Skills
- Goal-Oriented
- Self Driven
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Adaptability and Flexibility
Timeline
Third Party Team
Whirlpool Corp.
11.2018 - Current
AIG
Whirlpool Corp.
03.2018 - 09.2018
Trade Partner Team
Whirlpool Corp.
05.2016 - 03.2018
Customer Service Representative
Whirlpool Corp
01.2015 - 05.2016
Activity Lead
Spectrum Community Service
03.2009 - 03.2015
MBA - Business Administration And Management
Indiana Wesleyan University
Associate of Science - Business
Indiana Wesleyan University
High School Diploma -
Eau Claire High School
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