Briana Young
Aurora,CO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Third Party Collections
The Office Of Westhill
Aurora , Co
01.2024 - Current
- Provided accurate information on the status of accounts to internal stakeholders.
- Responded promptly and professionally to customer inquiries via phone, email, or mail.
- Followed up regularly with debtors who had agreed upon a repayment plan.
- Processed incoming payments from customers into the system quickly and accurately.
- Utilized skip tracing techniques to locate missing debtors when necessary.
- Participated in weekly team meetings to discuss strategies for resolving difficult cases.
- Collected payments and set up PPA for payday loans
- Handled angry customers in a professional matter
- met goal requirements
Collections Representative
Nordstrom
Aurora , CO
07.2021 - 10.2023
- Contacted customers to discuss and resolve past due accounts.
- Followed up on promises made by customers regarding payments or settlements.
- Participated in training sessions on best practices related to debt collection activities.
- Processed payments received by mail, phone or online transactions.
- Negotiated repayment terms with customers in accordance with company policy.
- Handled irate customers smoothly to achieve performance targets.
- Collected past due payments for Credit Cards
Collections Representative
Santander Consumer USA
Englewood , CO
06.2017 - 03.2020
- Contacted customers to discuss and resolve past due accounts.
- Followed up on promises made by customers regarding payments or settlements.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Analyzed customer financial statements to determine payment plans.
- Collected Payments for Past due accounts
- Met Goal Requirements
- Account Management
Education
High School Diploma -
CJCC
Clearfield, Utah 02-2011
Skills
- Skip Tracing
- Goal-Oriented
- Payment Processing
- Payment Scheduling
- Team building
- Teamwork and Collaboration
- Fair Debt Collections Practices
- Excellent Communication
- Reliability
- Clear Communication
- Professional Demeanor
- Payment management
- Problem-solving abilities
- Negotiation and Resolution
- Problem-Solving
- Professionalism
- Decision-Making
- Effective Communication
- Time management abilities
- Good Collector
Timeline
Third Party Collections
The Office Of Westhill
01.2024 - Current
Collections Representative
Nordstrom
07.2021 - 10.2023
Collections Representative
Santander Consumer USA
06.2017 - 03.2020
High School Diploma -
CJCC
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