Summary
Overview
Work History
Education
Skills
Timeline
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Briana Young

Aurora,CO

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Third Party Collections

The Office Of Westhill
Aurora, Co
01.2024 - Current
  • Provided accurate information on the status of accounts to internal stakeholders.
  • Responded promptly and professionally to customer inquiries via phone, email, or mail.
  • Followed up regularly with debtors who had agreed upon a repayment plan.
  • Processed incoming payments from customers into the system quickly and accurately.
  • Utilized skip tracing techniques to locate missing debtors when necessary.
  • Participated in weekly team meetings to discuss strategies for resolving difficult cases.
  • Collected payments and set up PPA for payday loans
  • Handled angry customers in a professional matter
  • met goal requirements

Collections Representative

Nordstrom
Aurora, CO
07.2021 - 10.2023
  • Contacted customers to discuss and resolve past due accounts.
  • Followed up on promises made by customers regarding payments or settlements.
  • Participated in training sessions on best practices related to debt collection activities.
  • Processed payments received by mail, phone or online transactions.
  • Negotiated repayment terms with customers in accordance with company policy.
  • Handled irate customers smoothly to achieve performance targets.
  • Collected past due payments for Credit Cards

Collections Representative

Santander Consumer USA
Englewood, CO
06.2017 - 03.2020
  • Contacted customers to discuss and resolve past due accounts.
  • Followed up on promises made by customers regarding payments or settlements.
  • Utilized skip tracing techniques to locate hard-to-find debtors.
  • Analyzed customer financial statements to determine payment plans.
  • Collected Payments for Past due accounts
  • Met Goal Requirements
  • Account Management

Education

High School Diploma -

CJCC
Clearfield, Utah
02-2011

Skills

  • Skip Tracing
  • Goal-Oriented
  • Payment Processing
  • Payment Scheduling
  • Team building
  • Teamwork and Collaboration
  • Fair Debt Collections Practices
  • Excellent Communication
  • Reliability
  • Clear Communication
  • Professional Demeanor
  • Payment management
  • Problem-solving abilities
  • Negotiation and Resolution
  • Problem-Solving
  • Professionalism
  • Decision-Making
  • Effective Communication
  • Time management abilities
  • Good Collector

Timeline

Third Party Collections

The Office Of Westhill
01.2024 - Current

Collections Representative

Nordstrom
07.2021 - 10.2023

Collections Representative

Santander Consumer USA
06.2017 - 03.2020

High School Diploma -

CJCC

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Briana Young