Tiara Green
Fort Lauderdale
Summary
Dynamic professional with extensive experience in collections and account management. Proven track record in payment negotiation and team leadership, enhancing customer satisfaction through effective communication and problem-solving. Skilled and committed to achieving results while maintaining compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Toyota 1st Party collections
Alorica
Sunrise
07.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers through phone conversations.
- Collections
- Assisted with customer requests and answered questions to improve satisfaction.
Account services manager
Safco
10.2024 - 03.2025
- Account reviews
- Coaching's/Feedback
- Escalated calls
- Payment follow ups
- Broken arrangement follow ups
- Monitored account performance, identifying areas for improvement and support.
- Provided training to junior staff on best practices in account management.
- Collaborated with other departments to ensure that customers' needs were met efficiently and effectively.
Loan Communication Supervisor
Safco
08.2023 - 10.2024
- Assist manager with daily reports
- Team assignments
- Training assistance
- Non verbal communications
- Developed internal communication strategies for team engagement and alignment.
- Oversaw team meetings to ensure clear messaging and collaboration among staff.
- Trained new staff on communication policies and best practices for consistency.
Collections credit advisor
Safco
07.2022 - 08.2023
- COLLECTIONS
- Analyzed customer financial situations to recommend suitable solutions such as payment plans.
- Educated clients on credit and their impact on finances.
- Managed client inquiries and provided timely responses to concerns.
- Maintained accurate records of client interactions and transactions.
- Conducted follow-ups with clients to ensure satisfaction with services provided.
Supervisor client support operations
Fiserv
02.2021 - 07.2022
- Call center supervisor for a electronic bill pay department
- Supervised daily operations to ensure team efficiency and adherence to standards.
- Coordinated training sessions for new employees on company policies and procedures.
- Facilitated communication between departments to streamline processes and improve collaboration.
- Led performance evaluations to assess employee development and identify training needs.
- Resolved customer inquiries by providing guidance and support through the service platform.
Customer service Dispatcher
Choice Home Warranty
08.2020 - 11.2020
- Call center customer service dispatcher, DISPATCHING claims for customers home warranty claims
- Coordinated service calls between customers and technicians for timely responses.
- Managed scheduling of appointments to optimize technician availability and efficiency.
- Communicated effectively with customers to clarify service needs and expectations.
- Resolved customer inquiries through active listening and problem-solving techniques.
Collections agent/ sales rep./training manager
Iqor
12.2019 - 08.2020
- Call center collections agent, first party collections. Collecting on customers accounts and bring them up to date.
- Managed customer accounts and handled payment arrangements.
- Communicated with customers to resolve outstanding debts effectively.
- Documented interactions and updated account information in the system.
- Assisted team members with training on collections procedures and policies.
- Conducted follow-up calls to ensure timely payments from clients.
- Maintained accurate records of conversations and transactions for compliance.
- Collaborated with supervisors to improve collection strategies and practices.
- Resolved disputes by negotiating payment plans with customers directly.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
Home health aide/caregiver
John Knox Home Health Agency
03.2016 - 06.2019
- Provide care for residents in the community, using the skills and tools that I’ve learned to provide safe and professional care and companionship to those in need.
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare team.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as prescribed and ensured compliance with schedules.
- Maintained accurate records of client care activities and observations.
- Coordinated with family members regarding client needs and care plans.
- Implemented safety measures to prevent accidents in the home environment.
- Facilitated transportation for clients to medical appointments and social events.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
Education
Diploma - Patient Care Technician
Everest University
Pompano Beach, FL06.2016
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06.2014
Skills
- Healthcare concepts
- Clerical skills
- HIPPA
- OSHA
- CPR
- Collections experience
- Skip tracing
- Auto finance collection
- Payment processing
- Negotiation skills
- Agent floor support
- Excel
- Word
- Phlebotomy
- Laboratory skills
- Physical Therapy
- Occupational Therapy
- Call center skills
- Customer service
- Cash handling
- Dispatcher
- Chat
- Text correspondence
- Email correspondence
- Outbound call handling
- Inbound call handling
- Account management
- Collections strategy
- Payment negotiation
- Team leadership
- Performance monitoring
- Training development
- Problem solving
- Active listening
- Time management
- Attention to detail
- Remote office availability
- Supervision and leadership
- Microsoft Word
- Critical thinking
- Multitasking
- Written communication
- Calm under pressure
Timeline
Toyota 1st Party collections
Alorica
07.2025 - Current
Account services manager
Safco
10.2024 - 03.2025
Loan Communication Supervisor
Safco
08.2023 - 10.2024
Collections credit advisor
Safco
07.2022 - 08.2023
Supervisor client support operations
Fiserv
02.2021 - 07.2022
Customer service Dispatcher
Choice Home Warranty
08.2020 - 11.2020
Collections agent/ sales rep./training manager
Iqor
12.2019 - 08.2020
Home health aide/caregiver
John Knox Home Health Agency
03.2016 - 06.2019
Diploma - Patient Care Technician
Everest University
High School Diploma -
Deerfield Beach High School