Angela Kendziorski
Slocomb,AL
Summary
I have worked in customer service for over 3 years-first party collection. Daily dealing with the public and other departments to collect payment for debt. I feel I have very good customer service skills when defusing stressful situations with angry clients while also providing solutions to resolve debt.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Third Party Recovery Collections
Mrs Bpo LLC
Taylor Al
11.2022 - Current
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
First party collections
MRS BPO
Taylor, AL
11.2022 - Current
- Achieved successful debt recovery for Navy Federal Credit Union by managing first party collections for charged off accounts. Enhanced member satisfaction through effective communication and resolution of payment issues. Streamlined payment tracking processes, resulting in improved accuracy and efficiency in collections operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Nurse administrative assistant/Clinical resources coordinator/ scheduler
BONIFAY NURSING AND REHAB CENTER
Bonifay, FL
07.2005 - 2021
- Oversaw monthly master schedule development for 240 nursing staff, enhancing operational efficiency. Facilitated daily assignment sheet preparation for nursing staff, ensuring optimal resource allocation. Coordinated transportation logistics for residents' medical appointments, improving access to healthcare services. Maintained accurate time and attendance records for nursing staff, contributing to effective workforce management.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
Education
High School Diploma - Certified First Party Recovery Collections
Ponce De Leon High School
Ponce de Leon, FL11.2022
Skills
Scheduling (6 years)
Medical scheduling
Front desk
Phone answering
Administrative experience within finance industry
Receptionist (2 years)
Microsoft Office (6 years)
Clerical experience
Customer service
Mail processing
Spreadsheet conditional formatting
Photocopying
Data entry (6 years)
Payroll (Less than 1 year)
Invoice processing
Spreadsheet charts
Word (5 years)
Human Resources (Less than 1 year)
Vital signs
Macros
Personal Assistant Experience (6 years)
Filing
Organizational skills (6 years)
Medical office experience
Microsoft Teams
Greeting customers
Working with large datasets in spreadsheets
Correspondence management
Appointment scheduling
SharePoint
Administrative experience - Administrative experience (6-10 years)
Scanning
Record keeping
Zoom
Customer relationship management
Outlook
Microsoft Excel (5 years)
Billing
Spreadsheet design
Office Management
Administrative Assistant (6 years)
Customer inquiry handling
Order assistance
Customer complaint resolution
Medical Terminology
Typing
Windows
Administrative experience within healthcare
Providing product information
Accounts Payable (2 years)
Confidential information handling
Nursing (10 years)
Certification
- Rcna 2002 to 2020
- Certified nursing assistant for 20 yrs
- Driver's License
- [Area of certification], [Company Name] - [Timeframe]
Additional Information
I have worked in the medical field for almost 20 yrs and have excellent customer service skills. I'm a very fast learner and very loyal employee who does not miss work.
Timeline
Third Party Recovery Collections
Mrs Bpo LLC
11.2022 - Current
First party collections
MRS BPO
11.2022 - Current
Nurse administrative assistant/Clinical resources coordinator/ scheduler
BONIFAY NURSING AND REHAB CENTER
07.2005 - 2021
High School Diploma - Certified First Party Recovery Collections
Ponce De Leon High School