Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Reid

Daly City,CA

Summary

An Operation Specialist who is currently looking for a role in a company that will allow me to grow with them.

Overview

16
16
years of professional experience

Work History

Operations Specialist

Spin Scooters
San Francisco, CA
04.2024 - Current
  • Safely load, unload, drive, & operate a company vehicle following mobile app guided destinations
  • Support operations and logistics with fleet deployment in vans, staging in the warehouse, and collection of scooters from the field
  • Relocate scooters from low to high demand areas in a timely fashion
  • Regular quality and performance checks on scooters and company vehicles
  • Basic scooter diagnostics, follow company procedures to identify necessary repairs on damaged or malfunctioning scooters
  • Disinfect, clean, and prepare scooters to ensure a safe and enjoyable rider experience
  • Ensure all docked and warehoused vehicles are charging according to Spin’s safety procedures
  • Collaborate and communicate with team members to accomplish shift goals in person and via mobile app.
  • Participate in quality assurance and testing for new product and feature releases

Operations Supervisor

Fetch Packages
San Francisco, CA
04.2024 - 12.2024
  • Managed the full scope of the fulfillment process at the warehouse
  • Train, assess, and improve daily performance of Operations Associates
  • Managed independent contractor relations including on-boarding, training, and scheduling
  • Triaging and dispatching delivery drivers into efficient delivery routes
  • Worked with the Customer Service team to answer customer inquiries via call, text or email
  • Worked closely with the Area Warehouse Operations Managers to provide constant improvements to existing processes and the Fetch service
  • Organizing and maintaining package inventory using the Fetch platform
  • Managed maintenance of Fetch delivery vehicles
  • Coordinating rush deliveries and special requests to the meet the needs of Fetch residents

Operations Coordinator

Cruise Automation
San Francisco, CA
01.2019 - 02.2024
  • Use Microsoft Office Suite for day-to-day operations
  • Onboarding new employees and guiding them throughout the training process to maximize the number of workers possible.
  • Supervise over daily training and operation functions
  • Initial point of contact in Incident response; Coach and document Operator behavior
  • Schedule teams in order to run daily operations and ensure that all test requests are fulfilled
  • Monitor field communication to assist in troubleshooting and operational necessities
  • Manage a team of forty to fifty employees
  • Manage inventory to ensure that we have adequate supplies to run daily operations.
  • Fleet management, ensure each facility has adequate vehicle supply to run daily operations.

Supply Chain Inventory Control Manager

Hewlett Packard Enterprise
Berkeley, CA
06.2022 - 11.2022
  • Perform cycle counts and ensured all inventory is accounted for and reported according to company policy
  • Maintain adequate inventory levels and worked with cross-functional teams to ensure all teams had adequate inventory
  • Investigate and correct discrepancies in reported quantities and locations of all inventory
  • Assess inventory output on a daily, weekly, or monthly basis to identify trends in productivity
  • Monitor delivery schedule and customer orders along with placing and receiving orders in a timely and accurate manner
  • Filed claims and checked date-sensitive products for expiration and facilitate removal or transfer of products as needed
  • Perform process and system testing and track performance by area to locate and solve problems in data integrity, productivity, and efficiency
  • Train other employees in asset inventory management
  • Provide weekly reporting of on-hand, consumed, and defective material
  • Use Salesforce in order to order supplies along with managing inventory levels
  • Established trusted relationships with partners and suppliers to ensure quality service and cost- effective deals.

Courier/Driver

Fedex
San Francisco, CA
06.2015 - 12.2021
  • Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner
  • Operates vehicles weighing 10,000 pounds or less, safely and efficiently, complying with all governmental and corporate procedures
  • Ensures that packages conform to FedEx features of service, that proper labeling is provided, and that all paperwork is complete, neat, and accurate
  • Ensures customers have adequate supply of FedEx materials for shipping, along with answering any questions that a customer may have
  • Scans packages according to prescribed procedures; demonstrates proficiency in features of service and equipment.

Logistics Associate

Old Navy
San Francisco, CA
09.2008 - 09.2019
  • Processed an average of 8000 unit incoming shipment and routed it onto the store floor
  • Executed weekly price changes for new promos and all markdowns, including signage placement throughout the store
  • Performed replenishment of the sales floor with attention to the daily top 20 best selling items
  • Trained and onboarded new hires and seasonal workers while serving as their buddy
  • Generated sales by providing customer service on the sales floor and cash wrap
  • Executed department resets and worked with visual on new flow setups.

Education

Bachelors of Science - Corporate Finance

San Francisco State University
San Francisco, CA
08.2012

Skills

  • MS OFFICE (6 years)
  • Google Suite (6 years)
  • Inventory (10 years)
  • Team Building (10 years)
  • Training (10 years)
  • Sales (10 years)
  • Organizational Skills (6 years)
  • Retail Sales (10 years)
  • Logistics (10 years)
  • Courier (6 years)
  • Slack (5 years)
  • Inventory Control (6 years)
  • Pivot Tables (5 years)
  • VLOOKUP (5 years)
  • Incident Response (5 years)
  • Customer support (10 years)
  • Management (6 years)
  • Supervisor (6 years)
  • Jira (5 years)
  • Salesforce (5 years)
  • Zendesk (5 Years)
  • Shipping and receiving ( 5 years)
  • Payroll (5 Years)
  • Scheduling (6 years)

Timeline

Operations Specialist

Spin Scooters
04.2024 - Current

Operations Supervisor

Fetch Packages
04.2024 - 12.2024

Supply Chain Inventory Control Manager

Hewlett Packard Enterprise
06.2022 - 11.2022

Operations Coordinator

Cruise Automation
01.2019 - 02.2024

Courier/Driver

Fedex
06.2015 - 12.2021

Logistics Associate

Old Navy
09.2008 - 09.2019

Bachelors of Science - Corporate Finance

San Francisco State University

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Timothy Reid