ZaNesha Jackson
Wetumpka,AL
Summary
Skilled representative with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. My main focused was to eliminate issues contributing to account delinquency and streamlining collections best practices. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
1st Party Resolution Agent
Mercury Financial
03.2020 - Current
- Resolve customer complaints and drive customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Bachelor of Science - Accounting And Finance
Troy University
Troy, AL07.2023
Bachelor of Science -
George C Wallace Community College - Dothan
Dothan, AL05.2020
High School Diploma -
Eufaula High School
Eufaula, AL05.2018
Skills
- Persuasion Strategies
- Billing and Collections Best Practices
- Solution Building
- Brand Representation
Certification
- Microsoft Office Specialist Certification- 2016
Timeline
1st Party Resolution Agent
Mercury Financial
03.2020 - Current
Bachelor of Science - Accounting And Finance
Troy University
Bachelor of Science -
George C Wallace Community College - Dothan
High School Diploma -
Eufaula High School
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