Celeste Wilson
King Of Prussia,PA
Summary
Thorough Customer Retention Specialist with 25 years of experience working in customer service and postal industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
25
25
years of professional experience
Work History
Customer Service and Retention, Passport Agent
United States Postal Service, USPS
12.1993 - 02.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
Franklin Learning Center And MLK High School
Philadelphia, PA06.1987
Skills
- Policy Investigations
- Electronic Systems
- High-Volume Environments
- Persuasion Strategies
- Customer Interaction
- Customer Service
- Knowledge of Sales Retention
- Telephone Etiquette
- Office Equipment] Proficiency
- Delivery Schedules
- Excellent Communication Skills
- Customer Retention Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service and Retention, Passport Agent
United States Postal Service, USPS
12.1993 - 02.2019
High School Diploma -
Franklin Learning Center And MLK High School
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