Shakira Baxter
Queens,NY
Summary
Engaged and collaborative team member committed to fostering a cooperative work environment. Demonstrated dedication to partnering with colleagues to promote a culture of empowerment and productivity. Proven strengths in establishing and maintaining relationships with a diverse range of stakeholders in dynamic and fast-paced settings.Dedicated and detail-oriented professional with a passion for cardiovascular health and currently pursuing a degree in Cardiovascular Technology.
Overview
5
5
years of professional experience
Work History
Customer Retention Specialist/ Legal Assistant
Weitz & Luxenberg PC
11.2021 - 08.2022
- Handled a wide variety of telephone inquiries with top-notch courtesy and professionalism
- Managed a range of confidential records, processes, and documents throughout legal proceedings such as litigation, medical malpractice, and personal injury claims.
- Development and management of email customer relationship management systems
- Facilitated communication between attorneys, clients, and various professionals to discuss assigned cases and projects, ensuring seamless coordination and information exchange.
- Proficiently drafted various legal documents, including routine pleadings and motions, affidavits, and interrogatories, demonstrating precision and adherence to legal standards.
Customer Service Representative
Sant Ambroeus
01.2019 - 01.2020
- Expeditiously and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Maintained high standards of customer service during high-volume, fast- paced operations.
- Facilitated training sessions, imparting knowledge and skills to support the ongoing learning and growth of both new and existing staff members.
- Managed inventory and maintained optimal stock levels of food items, ensuring consistent availability and adherence to quality standards.
Sales Associate , Customer Service Representative
Central Park Zoo
01.2018 - 01.2019
- Provided exceptional customer service, leading to high customer satisfaction ratings
- Trained and mentored new hires, increasing their product knowledge and sales techniques
- Assisted in visual merchandising and store layout redesign, and increased foot traffic.
Education
Associate of Arts - BusinessManagement
Bronx Community College OfThe City University of New York
New York, NYHigh -
Bronx River High School
Bronx, NY06.2017
Skills
- Customer Service and Assistance
- Policy Investigations
- Outstanding Interpersonal Skills
- Strong Written and Verbal
- Communication
- Information Updates
- High-Volume Environments
- Customer Relationship
- Management
- Software Tools: Slack, Microsoft
- Office Suite, Outlook, Salesforce
- Bilingual Conversation in Spanish
- Referrals available upon request
Timeline
Customer Retention Specialist/ Legal Assistant
Weitz & Luxenberg PC
11.2021 - 08.2022
Customer Service Representative
Sant Ambroeus
01.2019 - 01.2020
Sales Associate , Customer Service Representative
Central Park Zoo
01.2018 - 01.2019
Associate of Arts - BusinessManagement
Bronx Community College OfThe City University of New York
High -
Bronx River High School
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