Lisa Ann Valdez
San Antonio,TX
Summary
A skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detailed account manager bringing over 30 years in customer service and professionalism. Adept at reaching out to account holders, businesses or individual debtors, by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Overview
19
19
years of professional experience
Work History
Collections Agent
Conns Homeplus
10.2022 - 01.2023
- Quantified debtor balances to avoid late payments and bad credit.
- Negotiated to collect balance in full.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling automatically dialed outbound and inbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Collected funds from delinquent customers and minimized loss to save the company and debtors money.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
CFO
Valcom
05.2008 - 12.2018
- Worked closely with audit team to hedge against or mitigate operational risks.
- Implemented cost reduction initiatives and process improvements to optimize efficiency and productivity.
- Oversaw deployment of strategic business plans to accomplish accounting, compliance, and revenue targets.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Analyzed operational issues and implemented corrective action to maximize profits.
- Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
- Oversaw accounts payable and receivable to track income and expenditures, drive statutory compliance and provide quantitative financial information.
- Oversaw production, pricing and distribution activities to generate profit for company.
- Advised other executive leaders on strategies and intelligence to form relationships, understand current performance and set agenda for execution.
Accounts Receivable Officer
Continental Floral Greens
03.2004 - 06.2008
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Entered figures using 10-key calculator to compute data quickly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Resolved valid or authorized deductions by entering credit memos.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly
Education
Computer Accounting Degree - Computer Accounting
International Business College - El Paso
El Paso, TX11.1991
High School Diploma -
Jefferson High School
El Paso, TX05.1988
Skills
- Account Management
- Bill Processing
- Evaluating Open Accounts
- Credit Adjustments
- Communications Strategies
- Collections Regulatory Guidelines
- Scripted Conversations
- Correspondence Sorting and Filing
- Persuasive Negotiations
- Organizational Skills
- Auto Dialers
- Locating Debtors
- Recovery Techniques
- Past Due Procedures
- Pleasant Telephone Demeanor
- Persuasion Strategies
- Till Counting
- Problem Identification
- Correspondence Writing
- Fair Debt Practices
- Accounts Payable and Accounts Receivable
- Administration and Management
- Team Oriented
- Repayment Plan Structuring
- Familiarity with Locating Individuals
- Payment Acceptance
- Process Payments
- Billing Procedures
- Billing and Collections Best Practices
- Delinquent Account Notification
- Microsoft Office
- Credit and Collections
- Supply Ordering
- Payment Plan Coordination
- Debt management
Languages
Spanish
Limited Working
Timeline
Collections Agent
Conns Homeplus
10.2022 - 01.2023
CFO
Valcom
05.2008 - 12.2018
Accounts Receivable Officer
Continental Floral Greens
03.2004 - 06.2008
Computer Accounting Degree - Computer Accounting
International Business College - El Paso
High School Diploma -
Jefferson High School
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