Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Alliances
Alliances
Additional Information
Languages
Timeline
Generic

Anthony Becerra

Vacaville,CA

Summary

Proven Collections Agent with a track record of enhancing revenue recovery and customer satisfaction at Eli Lilly. Expert in skip tracing and debt negotiation, blending exceptional relationship-building skills to exceed financial targets. Achieved top performer status through innovative account management and persuasive communication, significantly improving portfolio performance. Ambitious [Job Title] with more than [Number] years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt. Veteran [Job Title] with more than [Number] years of expertise in leading billing and collections functions within [Industry]. Successful in applying operational efficiency methodologies to drive collections operations and improve best practices. Brings transformative leadership and track record of innovation to growing organizations. Veteran [Job Title] bringing [Number]-year background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices. Skilled [Job Title] with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Experienced Collections Specialist bringing [Number]-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Competent Accounts Receivable Specialist bringing [Number] years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
Certification

Work History

Collections Agent

Eli Lilly
Vacaville, CA
05.2024 - 06.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Directed day-to-day collections functions.
  • Achieved performance goals on consistent basis.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Reached out to approximately [Number] account holders daily.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Counseled debtors on payment options and arranged installment agreements.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Investigated accounts with balance errors using accounting software.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Developed expertise in multiple collections software systems for seamless transition between different clients'' needs.
  • Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
  • Collected funds from delinquent customers and minimized loss to save $[Amount].
  • Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Responded to customer inquiries and provided detailed account information.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Generated and distributed monthly customer statements.
  • Entered client details and notes into system for interdepartmental access and review.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Investigated customer credit references and approved credit lines.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Education

Associate of Arts - School Librarianship

Award Beauty School
Hagerstown, MD
12.2024

Bachelor of Arts - General Literature

Dixon High School
Dixon, CA
07.2024

Bachelor of Science - Restaurant And Culinary Management

Coahoma High School
California, VA
06.2024

Associate of Applied Science - Cabinetmaking And Millwork

Eleanor Roosevelt High School
Greenbelt, MD
06.2024

Bachelor of Arts - Classics

Los Alamitos High School
Los Alamitos, CA
04.2024

High School Diploma -

Cabarrus College of Health Sciences
Concord, NC
02.2024

Skills

  • Payment Arrangement
  • Skip Tracing
  • Collections processing
  • Account Management
  • Debt Negotiation
  • Credit adjustments
  • Delinquent account management
  • Credit Control
  • Debt management
  • Billing Procedures
  • Repayment plan structuring
  • Staff Development
  • Change Management
  • Account Auditing
  • Fair debt practices
  • Financial controls development
  • SOX Compliance
  • Financial Reporting
  • Collections
  • Outbound Calling
  • Account Reconciliation
  • Records Management
  • Goals and performance
  • Credit and collections
  • Relationship Building
  • New Hire Training
  • Active listening abilities
  • Performance Improvements
  • Event Planning
  • Finance
  • Call center experience
  • Payment posting
  • Account Review
  • Customer research
  • History research
  • Financial Management
  • System Maintenance
  • Financial statements expertise
  • Records Maintenance
  • Persuasion techniques
  • Risk Management
  • Sales experience
  • Proficiency in [Software]
  • Conflict resolution techniques
  • Team Oversight
  • Business Correspondence Writing
  • Payment Acceptance
  • Environmental Monitoring
  • Bookkeeping
  • Issue investigation
  • Supply Ordering
  • Attention to Detail

Accomplishments

  • Developed new collections methods, increasing revenue generation [Number]%.
  • Consistently earned high-quality scores during post interaction customer surveys.
  • Recouped $[Number] from delinquent client.
  • Successfully resolved [Number]% of collections-related issues.
  • Earned "[Name of Award]" Award in [Year].
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Affiliations

  • Jobs
  • Safety
  • Vacations
  • College
  • Coding computers
  • singing

Certification

  • FDCPA - Fair Debt Collection Practice Act Certified
  • [Area of certification] Training - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Alliances

I think coding with computers would rather much be a lot of fun.

Alliances

I think I would do some coding with computers.

Additional Information

I could also take a look at college, because people can learn how to be nurses, teachers, or scientists or there.

Languages

English
Native or Bilingual

Timeline

Collections Agent

Eli Lilly
05.2024 - 06.2024

Associate of Arts - School Librarianship

Award Beauty School

Bachelor of Arts - General Literature

Dixon High School

Bachelor of Science - Restaurant And Culinary Management

Coahoma High School

Associate of Applied Science - Cabinetmaking And Millwork

Eleanor Roosevelt High School

Bachelor of Arts - Classics

Los Alamitos High School

High School Diploma -

Cabarrus College of Health Sciences
Anthony Becerra