David Crum
Newport News,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Retention Agent
Comcast
Newport News, VA
09.2019 - Current
- Received inbound customer calls for disconnects, account analysis, and cost adjustments
- Provided technical support when needed by troubleshooting issues related to product features or functionality.
- Provided customer feedback to management team to ensure customer satisfaction.
- Added benefit to services to retain customers and increase Company revenue.
- Maintained detailed records of all interactions with customers in order to track progress on retention efforts.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
Overnight Auditor
University of Nebraska Medical Center
Omaha, NE
08.2010 - 10.2018
- Ensured timely completion of all assigned tasks within set deadlines.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Maintained confidentiality of company information obtained in audit assignments.
- Worked closely with management to discuss external audit results and action plans.
- Conducted audits on internal controls and developed reports on findings.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Composed clear and concise audit findings to deliver comprehensive audit reports.
Education
Associate of Applied Science - Social Work
METROPOLITAN TECHNICAL COMMUNITY COLLEGE
Omaha, NE05-2014
Associate of Applied Science - General Nutrition
Community College of The Air Force
Montgomery, AL10-1985
Skills
- Client Relationship Building
- Upselling strategies
- Customer Segmentation
- De-Escalation Techniques
- Cross-Functional Communication
- Persuasion strategies
- Customer Relations
- Data review
- Personnel Management
Timeline
Retention Agent
Comcast
09.2019 - Current
Overnight Auditor
University of Nebraska Medical Center
08.2010 - 10.2018
Associate of Applied Science - Social Work
METROPOLITAN TECHNICAL COMMUNITY COLLEGE
Associate of Applied Science - General Nutrition
Community College of The Air Force