John Schmutzler
Columbus,OH
Summary
Customer Sales Experience 20+ years in medical sales
.Proficient in Quickbooks, MOS, Excel and CMS
Experience in customer services as Insurance Agent & licensed in financial industry.
Overview
21
21
years of professional experience
Work History
Retention Agent
Select Quote, Inc
Overland Park
07.2023 - 11.2024
- Assisted customers with inquiries regarding account information, billing and service-related issues.
- Provided customer feedback to management team to ensure customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Analyzed customer accounts to identify changes in service usage.
- Performed outbound calling campaigns to current customers in order to encourage repeat business and loyalty programs participation.
- Partnered with sales team to create strategies aimed at retaining potential defectors.
Medical Sales Liaison
Transdermal Therapeutics Inc
Columbus, OH
08.2018 - 10.2021
- Responsible for Central Ohio territory.
- Assigned to:Family Practice, Pain, Neurologists
- Commission based on performance
- Scheduled appointments with medical professionals to sell specific products.
- Provided customers with exceptional research and clinical trial data to support product effectiveness and safety.
- Served as primary contact for named accounts encompassing account management and sales responsibilities.
- Increased value to clients through product knowledge.
- Assessed client needs and sold appropriate products.
Marketing Customer Sales
Publicis/Touchpoint Solutions
Dublin, OH
02.2004 - 07.2018
- Liason
- Publicis Healthcare
- Created training manuals targeted at resolving even the most difficult customer issues
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Regularly analyzed CRM reports to pinpoint issues.
- Marketing Hospital Customer Sales, /Upjohn
- Interviewed, hired and trained new quality customer service representatives
- Recruited, managed and mentored an average of 4 new customer service representatives per year.
- Integrated various informational resources to create comprehensive proposal presentations.
- Developed and promoted corporate branding in accordance with global initiatives and corporate objectives.
- Collaborated with marketing professionals to coordinate brand awareness and marketing efforts.
- Created proposals for service and product strategies based on marketing data.
3476 Lindstrom Dr
Columbus, OH
12.2016 - 08.2017
- C: 614-216-5555
financial Sales Consultant
York Life Insurance
Columbus, OH
06.2003 - 06.2017
- Generated and distributed daily reports and order acknowledgments to appropriate personnel
- Resolved customer questions, issues and complaints
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Bachelor of Science - Marketing/ Business
University of Cincinnati
in Marketing, Business Management and Communications Completed customer service management training -
Skills
- Client relations specialist
- Success as Sales Trainer
- Meticulous attention to detail
- Microsoft (MOS) software certified
- Skilled multi-tasker
- Client relationship building
- Call center experience
- Upselling and cross selling
Accomplishments
- Played an instrumental role in increasing customer satisfaction ratings index from 40% to 53% within 2 years
- Customer Service Manager
- Spent 2 years as Regional Coordination and Regional Coordinator which sucessfully generated analytical sales reports to management for decisions.
Timeline
Retention Agent
Select Quote, Inc
07.2023 - 11.2024
Medical Sales Liaison
Transdermal Therapeutics Inc
08.2018 - 10.2021
3476 Lindstrom Dr
12.2016 - 08.2017
Marketing Customer Sales
Publicis/Touchpoint Solutions
02.2004 - 07.2018
financial Sales Consultant
York Life Insurance
06.2003 - 06.2017
Bachelor of Science - Marketing/ Business
University of Cincinnati