Autumn Alley
Lansing
Summary
Accomplished General Manager of Operations at Auto Wholesale Direct, adept in enhancing customer satisfaction and streamlining financial processes. Excelled in project planning, negotiation, and employee relations, achieving significant operational improvements and fostering high-performing teams. Demonstrated exceptional problem-solving abilities and an unsurpassed work ethic, leading to increased efficiency and goal attainment.
Professional in operations management with proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management to deliver impactful results. Respected for reliability and results-focused approach.
Overview
12
12
years of professional experience
Work History
General Manager of Operations
Auto Wholesale Direct
10.2020 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Developed and maintained relationships with external vendors and suppliers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Finance Manager
Auto Finance Center
12.2015 - 10.2020
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Led negotiations for major contracts, achieving favorable terms and significant cost savings.
- Delivered comprehensive financial training programs for non-finance managers, enhancing cross-functional understanding and collaboration.
Collections Coordinator
Southern Lease Management
01.2013 - 12.2015
- Trained junior collections staff in industry best practices, fostering a culture of continuous improvement within the department.
- Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions.
- Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
Education
Patient Care Tech - Nursing
Chattahoochee Technical College
Marietta, GA12-2002
High School Diploma -
Villa Rica High School
05-2000
Skills
- Delegation
- Employee relations and conflict resolution
- Project planning and development
- Management
- Unsurpassed work ethic
- Negotiation
- Goal attainment
- Problem-solving abilities
Timeline
General Manager of Operations
Auto Wholesale Direct
10.2020 - Current
Finance Manager
Auto Finance Center
12.2015 - 10.2020
Collections Coordinator
Southern Lease Management
01.2013 - 12.2015
Patient Care Tech - Nursing
Chattahoochee Technical College
High School Diploma -
Villa Rica High School
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