Goal oriented and enthusiastic individual with more than 15 years experience in customer service, 7 years of call center experience alone. Constantly seeking to improve and hone in on acquired skills, ability to de-escalate the toughest of calls, adhere to call metrics and quality, being self sufficient and utilizing resources, having a positive attitude and maintaining professionalism contributes to personal growth and adds to eagerness to climb the corporate ladder of success. Willing to relocate: Anywhere