Autumn Bibler
Albuquerque
Summary
Dedicated Medical Receptionist with successful experience in fast-paced office settings with continuous flow of patients and assignments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Committed to providing excellent service for patients and to give them a positive experience.
Overview
15
15
years of professional experience
Work History
Medical Group Registrar-PMG Clerical Support
Presbyterian Healthcare- Plains Regional Medical Group Outpatient Surgery Center
2021.10 - 2024.03
- Provided clerical support for a multi-specialty clinic
- Greeted patients and family members in a friendly manner and directed them to the appropriate check-in area
- Answered incoming phone calls from patients, nurses, and providers
- Checked-in patients and ensured that all of their demographics were up to date and accurate
- Scheduled patient appointments according to the provider's guidelines
- Entered referrals for General Surgery and called to schedule appointments promptly
- Communicated with clinical staff to coordinate STAT appointments
- Assisted with the daily deposit as needed
- Sent out referrals from our specialty office to another provider for continuation of care
- Ensured that all medical records, lab work, and imaging pertaining to diagnosis were sent as well as demographics and insurance information
- Obtained prior authorization for in-office procedures and diagnostic imaging
- Worked several work queues daily
- Provided estimates for patients without insurance as well as guided them to the financial advocate for assistance
- Collected co-payments and balances
- Floated to other departments to cover co-workers when needed such as the call center
- Attended monthly huddles
- Routed telephone encounters to appropriate clinical staff to ensure patients' questions were answered
- Registered x-rays for Orthopedic clinic as well as outside provider orders
- Registered lab work for oncology/hematology patients
- Verified insurances and determined if a referral was needed
- Assisted with interviews for potential candidates and trained new employees
- Completed yearly competencies.
Medical Group Secretary
Presbyterian Healthcare
2018.09 - 2021.10
- Provided clerical support in a busy outpatient rehab facility that included Physical, Speech, Occupational therapy, and wound care
- Created and built complete patient charts with medical records and plan of care
- Always maintained patient confidentiality
- Kept logs for rehab facility equipment, including temperatures, expiration dates, pool chemicals, and supply orders
- Greeted, screened, registered, and assisted patients with scheduling
- Answered and directed incoming phone calls
- Ensured sanitation and organization in the front office and gym
- Transcribed physician orders
- Maintained a plan of care spreadsheet to ensure patients' therapy visits are in compliance
- Ordered supplies for wound care and facility needs
- Trained new employees on patient service and office protocol and procedures.
Medical Administrative Assistant
York County Prison, PrimeCare Medical Inc.
2016.08 - 2018.06
- Scheduled patients for outside medical appointments
- Maintained a daily census and tracked multiple daily logs
- Utilized Microsoft Excel and Word for data input and to compile and write reports
- Managed credentialing for all medical employees
- Assisted with payroll
- Updated patient charts via medical records system
- Provided orientation for new employees
- Coordinated annual CPR classes for staff
- Directed incoming phone calls in a clear and professional manner
- Took notes for weekly management meetings and attended all meetings.
Front Office Specialist
Drayer Physical Therapy
2013.09 - 2016.07
- Handled check-in, scheduling tasks, and patient referrals
- Maintained close communication with referring physician to keep them updated on patient progress
- Directed phone calls, greeted patients in a prompt and friendly manner
- Counseled patients on insurance benefits, collected co-pays, and assisted with payment plans
- Kept inventory control of office and medical supplies
- Sent and tracked electronic medical records
- Conducted daily monetary deposits and census reports and completed opening and closing tasks
- Complied with HIPAA and confidentiality with all patient interactions and required duties.
Physical Therapy Technician
Drayer Physical Therapy
2011.07 - 2013.09
- Assisted the Physical therapists and assistants with treatment programs
- Encouraged proper form during exercise programs and stretches under the supervision of a Physical Therapist
- Kept up with housekeeping and sanitation of equipment and facility
- Supported and motivated patient progress and created excellent patient relations.
Dietary Aide
Manor Care North
2009.09 - 2011.07
Education
High School Diploma -
Northeastern High School
Manchester, PA06.2011
Skills
- Data Entry
- Organization and Time Management
- Epic Systems
- Clerical Support
- Patient Registration
- HIPAA Compliance
- Collaboration and Teamwork
- Punctual and Reliable
- Attention to Detail
- Referral Coordination
- Insurance Verification
- Patient Scheduling
Personal Information
Title: Medical Secretary
Timeline
Medical Group Registrar-PMG Clerical Support
Presbyterian Healthcare- Plains Regional Medical Group Outpatient Surgery Center
2021.10 - 2024.03
Medical Group Secretary
Presbyterian Healthcare
2018.09 - 2021.10
Medical Administrative Assistant
York County Prison, PrimeCare Medical Inc.
2016.08 - 2018.06
Front Office Specialist
Drayer Physical Therapy
2013.09 - 2016.07
Physical Therapy Technician
Drayer Physical Therapy
2011.07 - 2013.09
Dietary Aide
Manor Care North
2009.09 - 2011.07
High School Diploma -
Northeastern High School
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