Autumn Brooks
Susanville,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Susanville, CA
03.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
- Operated cash registers to process customer payments.
- Collaborated with team members to ensure smooth operations during busy hours.
Customer Service Associate
Walgreens
Susanville, CA
09.2022 - 03.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Consulted with customers regarding needs and addressed concerns.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Sales Associate
Marshalls
Susanville, California (CA)
03.2021 - 09.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Lassen High School
Susanville, CA12.2020
Some College (No Degree) -
Lassen Community College
Susanville, CASkills
- Safety techniques
- Teamwork
- Team collaboration
- Product knowledge
- Customer Support
- Verbal Communication
- Customer relations
- Stockroom procedures
- Store maintenance
- Safety practices
- Lifting and carrying up to 50 pounds
- Customer engagement
Timeline
Barista
Starbucks
03.2023 - Current
Customer Service Associate
Walgreens
09.2022 - 03.2023
Sales Associate
Marshalls
03.2021 - 09.2022
High School Diploma -
Lassen High School
Some College (No Degree) -
Lassen Community College