Autumn Burkinshaw
GlobalSign, Inc
Alton,NH
1
Certification
10
years of professional experience
Detail‑oriented HR Assistant supporting recruitment, onboarding, payroll, and benefits for a fast‑paced organization. Experienced in HRIS software, confidential personnel handling, and cross‑department coordination. Known for accuracy, fast adaptability, and strengthening day‑to‑day HR operations.
Work History
Human Resources Office Assistant
2 Years 6 Months- Maintain accurate employee records and personnel files while ensuring confidentiality and compliance
- Coordinate recruitment activities, including job postings, interview scheduling, and applicant communication
- Support employee onboarding and offboarding, new hire paperwork, status changes, and termination documentation
- Assist with payroll processing, benefits administration/benefit change, enrollment updates, and invoice reconciliation
- Provide general office support such as handling mail, shipping and packaging company products, scheduling appointments, taking meeting notes, and managing office supplies
Optometric Technician and Scribe
7 Months- Efficiently greeted and checked in patients while updating their medical history using EMR software, ExamWRITER
- Conducted a wide range of specialized tests, including full threshold visual fields, OPTOS retinal imaging, OCT scans, Oculus Dry Eye Suite, ERGs, VEPs, UBMS, and tear tests, ensuring precise data collection
- Scribed during examinations, maintaining accurate and comprehensive records, facilitating clear communication between healthcare professionals and patients
- Trained new staff on office protocols and equipment operation to ensure consistent service delivery
Customer Service Representative
1 Year 1 Month- Resolved customer inquiries through effective communication and product knowledge, enhancing overall shopping experience
- Managed daily transactions using POS systems, ensuring accuracy and efficiency in cash handling.
- Maintained store organization and cleanliness to ensure safe, efficient aisles and checkout lanes
Geek Squad Consulation Agent
4 Years 5 Months- Served as the customer liaison to explain technical issues to clients in person and over the phone as well as determined the best service solution based on individual need
- Provided exceptional customer support, resolving technical issues with diverse electronic devices
- Performed device repair and tune‑ups to resolve performance issues, ensuring optimal device functionality
- Conducted one-on-one training sessions, empowering customers to navigate and utilize their technology with confidence
Education
- Information Technology
- Business Administration Minor
Skills
Record management
HRIS software (ADP)
Payroll administration
Benefits administration
Talent acquisition
Employee onboarding and offboarding
Certification
- SHRM-CP Certification (In Progress)
- Apple Certified Trainer (2019)
- Apple Certified Technician (2019)
- OSHA 10 Certification (2016)
- Cisco IT Essentials (2016)
Timeline
Human Resources Office Assistant
GlobalSign, Inc
02.2024 - CurrentRead More
Optometric Technician and Scribe
York Family Eyecare
12.2022 - 07.2023Read More
Customer Service Representative
Whole Foods Market
06.2021 - 07.2022Read More
Geek Squad Consulation Agent
Geek Squad - Best Buy
06.2016 - 11.2020Read More
Salem State University
from Information Technology
Read More
Awards & Recognition
- Best Buy Achievers Award (2018)
The highest employee recognition award, given to top performers within the entire sales region. Recognized for exceptional customer service, strong technical problem‑solving, and consistently exceeding performance expectations.
linkedin.com/in/autumnburkinshaw