Autumn Cassidy
Olympia,WA
Summary
Client-focused and organized professional with advanced knowledge and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
7
7
years of professional experience
Work History
Business Developer
Dave's Dumpsters
Tacoma, WA
11.2023 - Current
- Spearheaded and consulted on development and implementation of business strategies to increase revenue.
- Personally crafted and executed a targeted marketing strategy, promotional content and social media outreach.
- Conducted hands-on market analysis and competitor research, directly collaborating with the owner to identify opportunities for expansion and development.
- Worked closely with the operations team to streamline processes and ensure seamless booking, delivery and pick-up of dumpsters.
- Personally handled negotiation and closure of contracts with commercial and residential clients
Sales Representative Manager
Areté Lawn Care
Puyallup, WA
06.2021 - 11.2023
- Handled incoming and outgoing communication with new leads, negotiated pricing and closed deals on a day to day basis.
- Led sales planning, development and account management to grow existing accounts and establish new accounts.
- Conducted market research to identify industry trends, competitive landscape, and customer needs.
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional services.
- Managed new and existing software systems to enhance performance and add new features.
Administrative Manager
PNW Home Services
Puyallup, WA
11.2019 - 11.2023
- Managed requests, inquiries, scheduling and billing daily to provide outstanding customer care.
- Oversaw CRM updates and backups
- Directed complex office support, managing records database, and organizing contracts.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Automated office operations to optimize billing processes, customer correspondence and online communications.
Manager
Papa Murphy's
Green Bay, WI
05.2017 - 10.2019
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures.
- Supervised and managed the daily operations of the restaurant, including staff scheduling, inventory control, upcoming promotions and customer service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
High School Diploma -
Mark Morris High School
Longview, WA06-2016
Skills
- Customer Relationship Management
- Problem Resolution
- Team Collaboration
- CRM Tools
- Sales Strategy
- Market Research & Strategy
- Training and Mentoring
- Business Administration
Timeline
Business Developer
Dave's Dumpsters
11.2023 - Current
Sales Representative Manager
Areté Lawn Care
06.2021 - 11.2023
Administrative Manager
PNW Home Services
11.2019 - 11.2023
Manager
Papa Murphy's
05.2017 - 10.2019
High School Diploma -
Mark Morris High School