Autumn Chance
Murfreesboro,TN
Summary
Versatile Customer Service Representative skilled in guest relations, cash handling, and training new team members. Proven ability to enhance customer satisfaction through communication and teamwork in fast paced, high-volume settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Box Office Associate
Tucker Theatre
Murfreesboro, TN
02.2023 - 05.2026
- Processed ticket sales using the Neon One software.
- Assisted patrons with inquiries regarding auditorium seating, showtimes, and ticket availability.
- Trained new staff on ticketing procedures and customer service practices.
- Trained in basic stagehand operations.
- Upheld cleanliness and sanitation standards in Front of House and dressing rooms.
Server
Main Event
Murfreesboro, TN
03.2025 - 12.2025
- Assisted guests with inquiries regarding bowling and arcade game operations to ensure positive guest experiences.
- Managed order accuracy through effective communication with kitchen staff and guests during fast-paced rush times
- Facilitated efficient table turnover while maintaining a positive dining experience for guests.
Associate Producer
MTSU Blue Raider Television
Murfreesboro, TN
02.2024 - 05.2025
- Collaborated with directors and crew to ensure efficiency during live broadcasts.
- Coordinated with musicians and guests using social media platforms.
- Posted social media content to promote broadcasts.
Barista
Bean Loft Coffee Company
Murfreesboro, TN
06.2024 - 12.2024
- Crafted menu beverages using espresso machines during the Bonnaroo and Lost Lands music festivals, as well as daily in-store operations
- Maintained cleanliness and organization of Kitchen and Barista workstations, ensuring compliance with OSHA health standards.
- Used the Square software to process transactions efficiently.
Server
Chili's Bar and Grill
Cordova, TN
06.2024 - 08.2024
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to streamline food preparation processes
- Trained new servers on menu items and proper service techniques.
- Earned "Chilihead of the Month" for July of 2024.
Retail Associate
Shelby Farms Park Conservancy
Memphis, TN
12.2018 - 08.2023
- Assisted customers with product inquiries about kayak, paddleboard, canoe, and bicycle rentals.
- Instructed guests in basic stillwater kayaking and paddleboarding techniques.
- Assisted customers with product inquiries about Hyde Lake Gift Shop merchandise and enhanced overall shopping experience.
- Directed traffic during the annual Starry Nights seasonal light show.
- Completed transactions through the Square payment processing platform.
- Occasionally assisted Front Desk receptionists by directing phone calls and answering customer inquiries about Park operations
Cashier/Line Cook
Cheffie's Café
Memphis, NY
03.2019 - 07.2019
- Processed customer transactions efficiently and accurately using the Square payment processing software.
- Maintained cleanliness and organization of Cashier station and Kitchen station to enhance customer experience.
- Prepared sandwiches and salads from the Cheffie's Cafe menu in accordance with OSHA standards.
Education
Bachelor of Science - Video/Film Production Major- Pre-law Minor
Middle Tennessee State University
Murfreesboro, TN05-2026
Skills
- Guest relations
- Customer service excellence
- Team leadership and supervision
- Upselling strategies
- Cash handling expertise
- Flexible schedule
- Basic videography skills
- Content development
- Content marketing
Certification
- Wilderness First Aid (WFA) Certification- July 2023
Timeline
Server
Main Event
03.2025 - 12.2025
Barista
Bean Loft Coffee Company
06.2024 - 12.2024
Server
Chili's Bar and Grill
06.2024 - 08.2024
Associate Producer
MTSU Blue Raider Television
02.2024 - 05.2025
Box Office Associate
Tucker Theatre
02.2023 - 05.2026
Cashier/Line Cook
Cheffie's Café
03.2019 - 07.2019
Retail Associate
Shelby Farms Park Conservancy
12.2018 - 08.2023
Bachelor of Science - Video/Film Production Major- Pre-law Minor
Middle Tennessee State University