Autumn Charbonneau
Rockford,MI
Summary
Dynamic and results-driven professional with extensive experience at Qdoba Mexican Eats, excelling in inventory management and customer service. Proven track record of enhancing operational efficiency and guest satisfaction through effective training and a positive, collaborative approach. Committed to maintaining high standards and achieving peak performance in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Assistant Manager
Qdoba Mexican Eats
Grand Rapids, MI
06.2023 - Current
- Took on administrative responsibilities, such as scheduling, inventory management, and overseeing budgets.
- Trained new staff on menu items, food safety protocols, and operational procedures.
- Implemented best practices for maintaining hygiene standards within the restaurant environment.
- Continued to treat guest satisfaction as a top priority by implementing all of these practices.
Restaurant Team Leader
Qdoba Mexican Eats
Grand Rapids, MI
11.2020 - 06.2023
- Managed food cost, inventory, cash and deposits, and waste to ensure peak performance and profit of the store.
- Trained and supervised team members with food presentation, cleanliness, food safety, and excellent guest service.
- Specialized in guest relations and provided descriptions of food and flavors to create the best possible experience.
- Handled guest complaints in a professional manner in order to earn the return.
- Assisted General Manager to create an easygoing yet focused work environment for everyone.
Parts Puller
ACI Parts Warehousing
Wyoming, MI
10.2019 - 06.2020
- Examined products for damage before shipping out to ensure client satisfaction.
- Fulfilled orders in a timely manner and helped others when they were behind.
- Loaded delivery trucks up and organized products based on location so everything ended up in the right place.
- Filed paperwork and recorded warehouse inventory, placed orders, and found solutions for missing parts.
- Restocked shelves at the end of the shift and kept busy for peak performance of the warehouse.
Restaurant Team Member
Qdoba Mexican Eats
Grand Rapids, MI
07.2018 - 11.2019
- Assisted customers with food recommendations, food preparation, and provided a welcoming environment.
- Followed food safety protocols by rotating stock, keeping things clean, and always preparing for audits.
- Ran the cash drawer and made sure to help guests quickly and efficiently.
- Trained new hires to pass along the best and correct procedures and provide a consistent experience for guests and employees.
Education
High School Diploma -
Northview High School
Grand Rapids, MI05.2019
Skills
- Fast paced, organized, and open minded
- Customer service professional
- Positive and friendly attitude
- “All hands on deck” mindset
Certification
ServSafe Management certified. I am dedicated to protocol, cleanliness, and safety.
Timeline
Restaurant Assistant Manager
Qdoba Mexican Eats
06.2023 - Current
Restaurant Team Leader
Qdoba Mexican Eats
11.2020 - 06.2023
Parts Puller
ACI Parts Warehousing
10.2019 - 06.2020
Restaurant Team Member
Qdoba Mexican Eats
07.2018 - 11.2019
High School Diploma -
Northview High School