Autumn Chase
Atlanta,GA
Summary
Results-driven professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Amana Academy Charter School
03.2025 - Current
- Delivered engaging instruction tailored to diverse learning styles and classroom environments.
- Collaborated with teachers to develop lesson plans and ensure curriculum alignment.
- Managed classroom behavior effectively, fostering a positive learning atmosphere.
- Adapted quickly to varying grade levels and subject matters, maintaining instructional quality.
- Assisted front desk operations by answering incoming calls. Supported scheduling for check-ins and check-outs. Addressed inquiries from staff and parents.
Substitute Teacher
Gwinnett County Public Schools
09.2023 - Current
- Facilitated engaging instruction customized for diverse learning styles and classroom environments.
- Partnered with educators to design lesson plans and achieve curriculum alignment.
- Oversaw classroom behavior to cultivate a positive learning environment.
- Adjusted instructional strategies to effectively engage diverse grade levels and subject matters.
TJ Maxx Sales Associate
TJ Maxx
07.2023 - 08.2023
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
- Maintained visual merchandising standards, ensuring displays aligned with company guidelines and seasonal promotions.
- Processed transactions efficiently, managing cash register operations and maintaining accurate financial records.
- Collaborated with team members to optimize stock levels and facilitate inventory management processes.
- Responded to customer inquiries and resolved issues through effective communication.
Zaxby's Cashier
Zaxby's
07.2019 - 03.2020
- Executed accurate and efficient processing of customer transactions utilizing point-of-sale systems.
- Ensured cleanliness and organization of workstations to elevate customer experience.
- Facilitated training sessions for new cashiers on operational procedures and customer service standards.
- Addressed customer inquiries and complaints with urgency to enhance satisfaction and foster repeat business.
- Managed inbound call operations to ensure efficient customer service delivery.
- Assisted customers with inquiries at front cashier and drive-through. Supported food preparation tasks while managing multiple responsibilities. Handled transactions efficiently in a fast-paced environment.
Education
Bachelor - Criminal Justice
Georgia Gwinnett College
Lawrenceville, GASkills
- Oversaw daily restaurant operations, ensuring high standards of service and efficiency
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated collaborative efforts among team members to achieve project goals
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted customers with transactions at checkout Supported team members in maintaining accurate cash registers Helped resolve customer inquiries and issues promptly
- Directed teams to achieve strategic objectives and foster collaborative environments
- Executed retail operations to enhance customer experience and drive sales growth
- Assisted guests with inquiries and requests to enhance their experience Supported team members in daily operations to maintain service standards Contributed to a positive atmosphere through friendly interactions with customers
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Assisted guests with inquiries and requests to enhance their experience Provided support in resolving issues to ensure guest satisfaction Maintained cleanliness and organization in guest service areas
- Managed scheduling and appointment coordination to optimize workflow efficiency
- Managed inbound call operations to ensure efficient customer service delivery
Certification
Substitute Teaching Certification
Timeline
Substitute Teacher
Amana Academy Charter School
03.2025 - Current
Substitute Teacher
Gwinnett County Public Schools
09.2023 - Current
TJ Maxx Sales Associate
TJ Maxx
07.2023 - 08.2023
Zaxby's Cashier
Zaxby's
07.2019 - 03.2020
Bachelor - Criminal Justice
Georgia Gwinnett College