Autumn Cijntje
Willingboro,NJ
Summary
Detail-oriented barista with experience in front desk operations and retail management. Known for exceptional organizational skills and adaptability in fast-paced settings. Committed to providing outstanding service and ensuring operational efficiency.
Overview
5
5
years of professional experience
Work History
hospitality barista
Crepes a Latte
Chicago, Illinois
09.2024 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by greeting and engaging with patrons.
- Collaborated with team members to manage busy service periods effectively.
- Maintained cleanliness and organization of workstations and equipment.
- Maintained a clean work environment by wiping down counters, and washing dishes.
- Demonstrated a calm demeanor while serving customers during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Described menu items to customers and suggested products based on stated preferences.
Front Desk Receptionist
European wax center
Bala-cynwyd, PA
07.2024 - 06.2025
- Greeted clients warmly and managed front desk operations efficiently.
- Answered phone calls promptly, delivering accurate information and assistance to enhance client experience.
- Scheduled appointments and coordinated service times for clients.
- Processed payments and handled cash transactions accurately.
- Maintained cleanliness and organization of reception area consistently.
- Managed client records securely, ensuring confidentiality and accuracy.
- Resolved customer complaints and issues promptly, following established protocols to ensure satisfaction.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Supported staff with administrative tasks, ensuring smooth daily operations.
Account Manager
5M Promotions
Jenkintown, Pennsylvania
12.2022 - 08.2023
- Supported clients with account management by acquiring new accounts and expanding market presence.
- Met directly with leading business prospects to deliver presentations and cultivate long-lasting customer relationships.
- Reviewed sales contracts with clients, identified concerns, and negotiated agreements to upsell products and services.
- Educate potential buyers on clients' current products, ongoing promotions, and updated services.
- Train directly with Senior account managers to develop full knowledge of our clients' marketing campaigns, sales strategies, and sales team goals.
- Participated in conference calls for updates and on-site training workshops to stay current on our clients sales progress.
Shift Supervisor
Rite Aid
Philadelphia, Pennsylvania
03.2022 - 09.2022
- Supervised daily operations and staff activities in fast-paced retail environment.
- Trained team members on customer service techniques and store policies.
- Assisted in scheduling employee shifts to meet operational needs.
- Resolved customer complaints promptly to maintain service quality.
- Provided on-the-job training to new staff members.
- Managed inventory levels and organized stock for efficient retrieval.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Lead Key Holder
Bath and Body Works, Limited Brands
King of Prussia, Pennsylvania
09.2021 - 04.2022
- Delivered exceptional customer service by acknowledging customers, identifying needs, and locating merchandise, ensuring a safe shopping environment.
- Strengthened customer loyalty through superior service, effectively resolving complaints and showcasing value to customers.
- Supported manager in maintaining smooth sales floor operations, managing cash receipts, processing returns and exchanges, and reconciling registers for opening and closing.
- Maintain professional and technical knowledge by attending educational workshops for safety, customer service and business ethics.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06-2019
Skills
- Coffee preparation
- Beverage preparation
- Beverage recommendations
- Food safety compliance
- Cash handling
- Inventory management
- Customer relationship management
- Opening and closing duties
- Team collaboration
- Attention to detail
- Effective communication
- Coffee knowledge
Timeline
hospitality barista
Crepes a Latte
09.2024 - Current
Front Desk Receptionist
European wax center
07.2024 - 06.2025
Account Manager
5M Promotions
12.2022 - 08.2023
Shift Supervisor
Rite Aid
03.2022 - 09.2022
Lead Key Holder
Bath and Body Works, Limited Brands
09.2021 - 04.2022
High School Diploma -
Willingboro High School