Autumn Clark
Charlotte,NC
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Enterprise Client Services Rep 2
Spectrum
Charlotte, NC
07.2023 - Current
- Conduct order management of post-sales and order entry activities to complete service orders.
- Address client issues and questions in a timely manner, consistent with company policies and values.
- Identify discrepancies and request corrections to resolve contract and billing system inconsistencies.
- Establish and maintain professional and positive relationships with clients by providing support communications.
- Audit and update billing and CRM client data to ensure synchronous databases for reporting.
Residential Retention Representative
Spectrum
Charlotte, NC
06.2022 - 07.2023
- Maximize opportunities to retain customers from disconnecting their services while retaining and upselling core products, i.e. Video, data, and phone.
- Execute retention strategy that strikes a balance between saving customers and retaining revenue.
- Acquire and demonstrate thorough knowledge of competitors' pricing, packaging, and products in an effort to discuss side-by-side comparisons of Charter's and competitors' products and services.
Team Leader
Republic Services
Charlotte, NC
02.2021 - 05.2022
- Manage representative and customer interactions professionally and effectively.
- Demonstrated analytical skills to compile and interpret data for reporting purposes.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Interpersonal skills necessary to interact effectively with employees at all levels of the organization.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Medicare Enrollment Team Manager
GoHealth
Charlotte, NC
02.2018 - 02.2021
- Managed daily operations and monitored team performance, provided feedback and development through coaching and training.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Increased sales through a consultative sales approach and focused on relationship building with new and existing policyholders.
- Coordinated enrollment into plan benefits directly with insurance companies or through the marketplace.
Education
High School Diploma -
Northwest Cabarrus High School
06-2014
Skills
- Analytical thinking
- Document processing
- Escalation management
- Data entry proficiency
- Cross-selling expertise
- Critical thinking and problem-solving
Timeline
Enterprise Client Services Rep 2
Spectrum
07.2023 - Current
Residential Retention Representative
Spectrum
06.2022 - 07.2023
Team Leader
Republic Services
02.2021 - 05.2022
Medicare Enrollment Team Manager
GoHealth
02.2018 - 02.2021
High School Diploma -
Northwest Cabarrus High School