Anabelen Bullon Alvarado
Jacksonville
Summary
Highly goal-driven, hardworking, adaptable, and maintains professionalism in stressful situations. Proficient in Microsoft Office, tech-savvy in use of spreadsheets, accounting and financial management software. Knowledgeable in financial/loan assistance with years of experience in client care services, ready to bring to the team.
Overview
4
4
years of professional experience
Work History
Client Services Rep II
Bank of America
09.2024 - Current
- Delivered exceptional, bilingual customer service by assisting clients with home loan inquiries, account issues, and financial guidance in both English and Spanish.
- Resolved complex customer concerns by identifying needs, offering different solutions, and escalating risk-sensitive matters appropriately.
- Maintained detailed and accurate records of customer interactions while ensuring strict adherence to banking regulations and internal policies.
- Communicated clearly and empathetically with clients, building trust and simplifying mortgage and loan processes in an easy-to-understand manner.
- Demonstrated consistent reliability and schedule adherence in a fast-paced, high-volume call environment.
- Quickly absorbed real-time policy updates and integrated them into live customer interactions with speed and accuracy.
- Received and implemented ongoing coaching and performance feedback to continually improve service quality and client satisfaction.
Healthcare Representative
Simply Healthcare
07.2021 - 09.2024
- Improved member satisfaction by efficiently addressing concerns and providing exceptional customer service
- Increased healthcare services by assisting with insurance verification and preauthorization processes
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with members
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times
- Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries
Education
Bachelor of Arts - Finance
Florida International University
Miami, FL12.2023
Associate of Arts - Accounting
Miami Dade College
Miami, FL07.2021
Skills
- Attention to Detail
- Analytical thinking
- Multitasking
- Adaptability and flexibility
- Problem Solving
- Customer and Client Focus
Languages
Spanish
Native or Bilingual
Timeline
Client Services Rep II
Bank of America
09.2024 - Current
Healthcare Representative
Simply Healthcare
07.2021 - 09.2024
Associate of Arts - Accounting
Miami Dade College
Bachelor of Arts - Finance
Florida International University
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