Dawn Chmura
Putnam,CT
Summary
Seeking a challenging position in which to utilize the skills and experience to contribute to the success of the company. With an asset of twenty-two years' experience working in a warehouse/ customer service environment. A proven ability as a committed, dependable person, who will get the job done in a safe, accurate, and timely manner. Thrives in a fast-paced environment that requires time management and organization. A strong team player with the skills to listen, understand, and be compassionate. Open-minded to seek improvements and changes that will build strong effective and efficient teams.
Overview
20
20
years of professional experience
Work History
Part-Time Premium Accounting Technical Services Rep II
MAPFRE Insurance
06.2022 - Current
- Follow established procedures to review, verify, and process incoming insurance related documentation
- Job tasks provide support to technical teams
- Responsible for mail, administrative support, process services, electronic imaging, financial support, first notice of loss and general clerical support
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided a 99.5% accuracy for data entry.
Part-Time Custodian
Jeffco Fibres Inc
02.2022 - 11.2023
- Maintained clean and comfortable environments in commercial 2 buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Supervisor- Customer Service
Staples Distribution Center
01.2009 - 10.2021
- Building trust and healthy relationships with associates
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Created changes to improve efficiencies and accuracy to customers
- Delivered a 99.6% customer store survey score and a 99.5% for on time delivery
- Partnered and built relationships with contracted trucking company and Store Managers
- Ensured excellent customer service to the Distribution Center the store customers
- Called store managers weekly to work out and resolve any issues that may have occurred
- Went on planned store visits to build relationships with store employees and managers
- Created a healthy open communication between both the Distribution Center and the store managers and associates
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor of Operations
Staples Distribution Center
01.2008 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Fostered culture of continuous improvement, encouraging to suggest and implement process enhancements.
- Increased customer retention rates by implementing customer feedback into actionable improvement. Our customer service store score was 99.6.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor- Human Resource
Staples Distribution Center
01.2005 - 10.2021
- Knowledge in Human Resource programs such as Kronos, Family Medical Leave of Absence, and Worker Compensations
- Exposed and trained on how to document associate behaviors, perform safety and behavioral investigations
- Wrote and issued discipline warnings including terminations
- Document and build investigations including associate statements
- Interviewed and hired new associates
- Successfully worked with 3rd party temp agencies for staffing needs
- Experience working with 3rd party temp agencies and temporary associates
- Successfully managed PTO and Sick time with the needs of the associate and the business
Education
Some College (No Degree) - Required writing and communication classes
QVCC
Dayville, CTSome College (No Degree) - Beyond the Basics for Word, Excel, and Access
QVCC
Dayville, CTSupervision Certification - Managaement
QVCC
Dayville, CT09.2009
Real Estate Course - Real Estate
QVCC
Dayville, CT01.2015
Skills
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Computer Skills
- Handling Customer Complaints
- Conflict Resolution
- Documentation And Reporting
- Process Improvements
- Teamwork and Collaboration
- Time Management
- Reliability
- Organizational Skills
- Safety Procedures
Accomplishments
- Successfully supervised a team of 35 staff members
- Delivered 99.6% customer store survey score
- Accomplished a 99.5% on time shipping delivery
- Build highly effective and efficient teams
- Highly respected my peers and associates
- Low unexpected call-ins for direct team associates
- Complimented on being the best boss
- Completed Supervision Course with Certification QVCC
- Completed CT Real Estate Course and Pass Real Estate Exam
- Raising two great children with my husband who are smart, respectful, and motivated
- Successfully homschoolded my children for 3 years
References
Available upon request.
Hobbies and Interests
- Furthering my education in Business Management.
- Caring for my family.
- Live Entertainment.
- Outdoor activity such as gardening, hiking, and kayaking.
Timeline
Part-Time Premium Accounting Technical Services Rep II
MAPFRE Insurance
06.2022 - Current
Part-Time Custodian
Jeffco Fibres Inc
02.2022 - 11.2023
Supervisor- Customer Service
Staples Distribution Center
01.2009 - 10.2021
Supervisor of Operations
Staples Distribution Center
01.2008 - 10.2021
Supervisor- Human Resource
Staples Distribution Center
01.2005 - 10.2021
Some College (No Degree) - Required writing and communication classes
QVCC
Some College (No Degree) - Beyond the Basics for Word, Excel, and Access
QVCC
Supervision Certification - Managaement
QVCC
Real Estate Course - Real Estate
QVCC
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