Michael Richard

Manage a team of Incoming and Adverse Subrogation Adjusters.

Approve and authorize settlements and coverage denials. Respond to Division of Insurance claims.

Write reviews, recommend promotions, manage salary increases, handle disciplinary actions and conduct interviews.

Track and manage Unit and Department KPI's.

Developed and maintain trending review database to monitor quality of staff and vendors.

Works directly with approved Subrogation vendors regarding file handling, file disbursement, and financial decisions.

Involved in Cross-Department projects to improve efficiency, reduce costs, and improve customer experiences.

Supervise a team of Claim and Billing Associates handling first report phone calls, call backs, data entry, processing functions, and billing concerns.

Monitored Team and Department phone and Productivity statistics to measure speed, accuracy, customer service and billing agreements.

Adjusted Phone setting to optimize customer service levels and meet Department goals and measured statistics.

Conducted phone interviews and lead job fairs. Delivered reviews, promotions, and salary increases.

Measured the success of selling company specialty products that reduced costs, improved claim resolution speeds, and improved customer satisfaction.

Analyze loss / claim information to determine valid coverage, liability, and severity

Casualty Claim Adjusting and PIP handling.

Received and American Commerce Insurance customer service award.

Physical Damage claim handling. Review of Appraisals, Coverage Analysis for appropriateness and possible denial, and issuance of payments.