Susan Leite

MAPFRE Insurance

Webster, MA

04.2016 - Current

Trained in quoting/submitting Auto, Property, and Umbrella quotes for book transfers.
Trained in reviewing property inspections on home and dwelling fire to ensure dwellings are “insured to value.”
Within established authority, screen and approve all new business, renewal, endorsement, and cancellation activity to assure accuracy, completeness, and adherence to established guidelines.
Process endorsement and cancellation transactions that cannot be processed online by agents.
Screen and input cancellations and/or reinstatements by verifying loss history, coding, cancellation date, and reason.
Displays effective analytical skills to assure response and resolution for prompt policy and transaction issuance, to maintain high customer service levels.
Assure that transactions are timely and accurately processed into the applicable MAPFRE and Registry systems. Maintain data-entry processing speed and quality ratio consistent with departmental standards, requiring strong organizational and time-management skills.
Based on policy and vehicle information, ensure appropriate rates, classes, and discounts apply, and that an accurate premium is generated and issued through the appropriate processing system.
Contact agents to resolve any discrepancies on applications or other policy requests and they process endorsement and cancellation transactions that cannot be processed online by agents.

Summary