Summary
Overview
Work History
Education
Skills
Timeline
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Jody Williams

Fort Worth,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Policy Service Representative

Ag Workers
03.2023 - Current
  • Checked documentation for accuracy and validity on updated systems.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Posted payments to accounts and maintained records.
  • Modified, updated and processed existing policies.
  • Managed over 50 customers calls per day.

FC Associate

Amazon
11.2021 - 03.2023
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Read and analyzed work orders to verify consistency with merchandise information.
  • Defined problem to identify, prioritize and select alternatives

Supervisor

HCCA
04.2019 - 09.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours.
  • Evaluated employee performance and developed improvement plans.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Airport Ramp Agent

Envoy Airlines
08.2018 - 01.2019
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.

Sales Associate

Forever 21
05.2018 - 07.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

High School Diploma -

Hereford High School
Hereford, TX
05-2015

Skills

  • Cleaning and sanitation
  • Multi-tasking strength
  • Problem-solving skills
  • Cash Handling
  • Computer skills
  • Good listening skills
  • Policy Modifications and Updates
  • Customer Service
  • Data Entry

Timeline

Policy Service Representative

Ag Workers
03.2023 - Current

FC Associate

Amazon
11.2021 - 03.2023

Supervisor

HCCA
04.2019 - 09.2021

Airport Ramp Agent

Envoy Airlines
08.2018 - 01.2019

Sales Associate

Forever 21
05.2018 - 07.2018

High School Diploma -

Hereford High School

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Jody Williams