Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic
Crystal Workman

Crystal Workman

Greensboro,NC

Summary

Dedicated and highly skilled paralegal with 13 years of comprehensive experience in legal support roles, including case management, policy services, and legal administration. Successfully manages complex cases, prepares legal documents, and consistently delivers exceptional client service. Collaborates effectively with attorneys, underwriters, and clients, demonstrating strong organizational and communication skills throughout the process.

Overview

14
14
years of professional experience

Work History

Policy Service Representative

KeyRisk
04.2022 - Current
  • Support several underwriters with quote submissions and new business policy preparation.
  • Reviewed and processed monthly auto renewals for the underwriting department.
  • Monitor daily chat and provid policy-related support to agents and clients
  • Update renewal quotes with pertinent information provided by agents
  • Delivered exceptional customer service and support with time-sensitive inquiries and concerns.

Case Manager

Crumley and Roberts, PLLC
09.2021 - 03.2022
  • Managed responsibilities across discovery, trial preparation, and appeals for five attorneys
  • Executed medical records reviews, document management, and trial preparation
  • Prepared motions, proposed orders, and maintained communication with clients regarding medical updates and case status

Legal Assistant

North Carolina Industrial Commission
01.2016 - 09.2021
  • Reviewed and managed pending workers' compensation cases and prepared documents for hearings
  • Drafted orders and other legal documents for decisions on pending cases
  • Coordinated Webex hearings, pre-trial conferences, and maintained case files
  • Provided administrative support and managed communications with clients and attorneys

North Carolina Certified Paralegal

Adams & Winfree Law Office
06.2011 - 08.2015
  • Assisted attorneys with court filings, legal documents, and transactional materials
  • Managed the firm's trust account and docketed matters for three attorneys
  • Conducted legal research, performed title searches, and scheduled client meetings
  • Administered estates and communicated procedures to families

Education

Associate of Applied Science - Paralegal Technology

Guilford Technical Community College
Greensboro, NC
05.2009

Skills

  • Strong analytical skills
  • Compliance awareness
  • Policy interpretation
  • Problem-solving
  • Time management
  • Attention to detail
  • Customer service
  • Teamwork and collaboration

Community Service

  • Notary Public - Guilford County, North Carolina
  • Greensboro Civitan Club - Volunteer
  • Guilford County GOP - Campaign Volunteer

Timeline

Policy Service Representative

KeyRisk
04.2022 - Current

Case Manager

Crumley and Roberts, PLLC
09.2021 - 03.2022

Legal Assistant

North Carolina Industrial Commission
01.2016 - 09.2021

North Carolina Certified Paralegal

Adams & Winfree Law Office
06.2011 - 08.2015

Associate of Applied Science - Paralegal Technology

Guilford Technical Community College

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Crystal Workman