REGINA Brown

• Processing over 50 inbound inquiry calls from clients and agents per day regarding existing policies for Life Insurance, Annuities, and Medicare supplements.
• Conducting outbound follow-up calls processing inquiries from clients and agents regarding existing policies for Life Insurance, Annuities, and Medicare Supplemental insurance.
• Notifying accounting and claim departments of policy cancellations and changes.
• Providing quality customer service on all calls and assisting other team members when needed.
• Maintaining high level of professionalism and established positive rapport with every caller.
• Communicating effectively with staff members of operations, finance and clinical departments.

• Personally performing all clerical services necessary for any administrative support on-site and remotely.

Sigma Supply

Front Desk Receptionist

• Answered incoming phone calls and directing to proper employee.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Maintained record filing system for document organization and management.

FC Construction

• Created new construction employee badges for Allegiant Stadium.
• Communicated with over 103 construction vendors to ensure access to stadium property.
• Maintained construction employee records for reactivation/deactivation of access badges.

Kichler Lighting

• Assisted with outgoing shipping procedures.
• Matched outgoing shipment information to bills of lading.
• Confirmed daily outgoing merchandise shipment for both freight and ground shipping.

• Answered multi-line switchboard for City of Las Vegas Mayor, City Manager and City Council offices.
• Addressed and resolved over 200 daily inquiries from general public and constituents of Nevada through through various communication channels such as online chat support, email, telephone or in person interactions.
• Effectively coordinated schedules of conference rooms and executive vehicles, which ultimately maximized productivity.
• Utilized my skills in Microsoft Word and PowerPoint to design fliers, certificates, mass mailings, and HR class slides.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively assigned by City of Las Vegas Mayor, City Manager and City Council administrative staff.

• Evaluated employee records and productivity and submitted evaluation reports.
• Delivered performance reviews, recommending additional training or advancements.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for Deputy and Assistant Fire Chiefs
• Coordinated special projects and managed schedules.
• Standardized office structures and processes to promote collaboration and increased performance.
• Created, maintained and updated filing systems for paper and electronic documents.
• Prepared agendas and took notes at meetings to archive proceedings.
• Controlled finances to lower costs and keep business operating within budget.