Tivona Fiamate
West Jordan
Summary
Offering a solid foundation in leadership and customer service with a keen interest to bring value to your company. I bring a proactive approach to learning and applying new knowledge in a dynamic work environment. I'm committed to team collaboration and/or working solo to achieve results.
Overview
11
11
years of professional experience
Work History
Policy Service Representative
Illumifin
02.2023 - 10.2024
- Liaised between customers and agents via phone and email to update accounts and collect necessary information.
- Assisted customers with claims submissions, calculated claim amount using excel and ensured they received timely payments according to their policies.
- Managed efficient processing and documentation of new insurance policies and customer claims.
- Provided support to employees during onboarding process.
Account Manager
Discover Card
05.2021 - 10.2021
- Initiated fraud and dispute cases on behalf of customers.
- Monitored customer accounts for potential fraud, identity theft, or other suspicious activity.
- Satisfied customers through efficient payment processing and delivery coordination.
- Provided outstanding customer service during inbound calls addressing concerns and inquiries related to credit card products and services.
Medical Assistant
Granger Medical
01.2019 - 01.2020
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations.
- Ordered supplies, medications, and equipment necessary for practice's operations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant and Scribe
Waikiki Health
01.2014 - 01.2019
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
Education
Associate in Arts (A.A.) - Liberal Arts
Kapi'olani CC
Skills
- Conflict resolution
- Attention to detail
- Adaptability and flexibility
- Organizational skills
- Multitasking capacity
- Time management
Timeline
Policy Service Representative
Illumifin
02.2023 - 10.2024
Account Manager
Discover Card
05.2021 - 10.2021
Medical Assistant
Granger Medical
01.2019 - 01.2020
Medical Assistant and Scribe
Waikiki Health
01.2014 - 01.2019
Associate in Arts (A.A.) - Liberal Arts
Kapi'olani CC
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