Patricia Holt
Summary
Experienced in managing patient financial services, ensuring accurate billing and maintaining compliance with healthcare regulations. Known for adaptability to changing needs, and achieving optimal results. Expertise includes patient account management, insurance verification, and resolving billing discrepancies with focus on customer service and financial accuracy.
Reliable and resourceful, consistently contributing to team goals and organizational success.
Overview
13
13
years of professional experience
Work History
Patient Financial Services Rep II
WellSpan Medical Equipment / Wellspan Health
08.2012 - Current
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Researched billing errors and discrepancies to initiate corrective action.
- Review and submit claim form to insurance companies via electronic or manual processes.
- Updates financial and demographic information that may have been incorrectly entered into the billing system.
- Submit appeals when needed to overturn claim denials, claim investigations, and claim disputes.
- Submits medical records, and corrected claims as needed.
- Updates financial and demographic information if needed.
- Performs follow-up with insurance companies to obtain claim status, payment and to resolve claim discrepancies.
Customer Service Representative
WellSpan Medical Equipment
08.2012 - 12.2017
- Provided exceptional customer support through effective communication and problem-solving skills.
- Managed inquiries regarding product specifications and availability to enhance customer satisfaction.
- Streamlined sales order processing procedures, reducing response times for customer inquiries and requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed timely and effective replacement of damaged or missing products with customer orders.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained a new Customer Service Representative on company policies, procedures, and best practices within the dropship program.
Purchasing/Shipping and Receiving Clerk
Ephrata Medical Equipment/EME (before the Merge With WellSpan)
08.2012 - 04.2017
- Managed incoming and outgoing shipments, ensuring timely processing and accurate documentation.
- Oversaw receiving operations, verifying shipment contents against purchase orders for accuracy.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
GED -
Clearfield Area High School
ClearfieldNo Degree - Business Administration
DuBois Business College
DuBois, PA01-1995
Skills
- Understanding of HIPAA standards
- Verbal and written communication
- Effective team player
- Claims assessment
- Insurance verification
- Proficient in medical terminology
- Medical billing
- Attention to detail
- Time management
- Teamwork
- Analytical research skills
Timeline
Patient Financial Services Rep II
WellSpan Medical Equipment / Wellspan Health
08.2012 - Current
Customer Service Representative
WellSpan Medical Equipment
08.2012 - 12.2017
Purchasing/Shipping and Receiving Clerk
Ephrata Medical Equipment/EME (before the Merge With WellSpan)
08.2012 - 04.2017
GED -
Clearfield Area High School
No Degree - Business Administration
DuBois Business College
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