Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Cornelison

Alto,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Grooming Assistant

Parker’s Pet Pampering
01.2022 - 12.2023
  • Provided exceptional customer service experiences by promptly addressing concerns or special requests from clients.
  • Developed strong relationships with clients, resulting in repeat business and positive referrals.
  • Supported senior groomers during high-demand periods, contributing to timely completion of all scheduled appointments.
  • Managed inventory of grooming supplies, maintaining optimal stock levels for uninterrupted service delivery.
  • Streamlined appointment scheduling process to maximize efficiency and accommodate client preferences.
  • Educated clients on proper at-home maintenance routines to promote healthy coats between grooming sessions.
  • Handled difficult pets with patience and compassion, earning trust from both pets and their owners over time.
  • Contributed to a harmonious workplace culture by actively participating in team meetings and offering constructive feedbacksuggestions.
  • Maintained a professional appearance and demeanor at all times, upholding the salon''s reputation for exceptional service.
  • Diversified salon offerings by introducing new products/services based on market demand or seasonal trends.
  • Collaborated with other team members to identify areas of improvement in the grooming process, implementing changes for better results.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Costumer Service Representative

Family Dollar
08.2020 - 10.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Costumer Service Representative

Concentrix
12.2017 - 06.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Tracked customer service cases and updated service software with customer information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Ashworth College
Norcross, GA
11.2010

Skills

  • Animal Handling
  • Animal Behavior Knowledge
  • Time Management
  • Record Keeping Abilities
  • Appointment Scheduling
  • Product Knowledge
  • Critical Thinking
  • Customer Communication
  • Human and Animal Safety
  • Microsoft Office
  • Problem Identification
  • Materials Ordering
  • Work Prioritization
  • Relationship Building
  • Information Collection and Recording
  • Supply Maintenance
  • Dependable and Responsible
  • Problem-Solving
  • Decision-Making
  • Honest and Dependable
  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration
  • Work Planning
  • Progress Documentation
  • Inventory Management

Timeline

Grooming Assistant

Parker’s Pet Pampering
01.2022 - 12.2023

Costumer Service Representative

Family Dollar
08.2020 - 10.2022

Costumer Service Representative

Concentrix
12.2017 - 06.2019

High School Diploma -

Ashworth College

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Autumn Cornelison