Janae Pope
Philadelphia,PA
Summary
Dedicated professional with extensive experience in direct patient care at Pampering Plus Inc. Proven ability to develop individualized care plans and provide emotional support. Skilled in mobility assistance and appointment scheduling, fostering strong client relationships while ensuring safety and comfort. Recognized for reliability and commitment to enhancing client well-being.
Overview
25
25
years of professional experience
Work History
Direct Care Worker
Pampering Plus Inc
10.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Developed individualized care plans in collaboration with team members.
- Provided emotional support, fostering positive relationships with clients.
Customer Service Lead
Staples
12.2003 - 03.2017
- Led daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members on best practices and product knowledge.
- Implemented process improvements, enhancing workflow efficiency and service delivery.
- Resolved complex customer inquiries, fostering positive relationships and loyalty.
Xerox Specialist
Staples, The Office Supply Superstore
12.2003 - 03.2017
- Developed and implemented efficient operational processes to enhance team productivity.
- Trained and mentored junior staff, fostering professional growth and enhancing team capabilities.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Frequently inspected production area to verify proper equipment operation.
Clerical Aid
Free Library of Philadelphia
09.2000 - 06.2004
- Processed library materials efficiently for circulation and inventory management.
- Organized and maintained filing systems to improve document retrieval efficiency.
- Supported office staff with daily tasks, ensuring the smooth running of the workplace.
Education
Bachelor of Arts - Media
Temple University
Philadelphia, PA01-2017
Skills
- Direct Patient Care
- Reliability and Punctuality
- Mobility Assistance
- Care Plan Management
- Appointment Scheduling
- ADL Support
- Household Cleaning
- Meal Preparation
Timeline
Direct Care Worker
Pampering Plus Inc
10.2024 - Current
Customer Service Lead
Staples
12.2003 - 03.2017
Xerox Specialist
Staples, The Office Supply Superstore
12.2003 - 03.2017
Clerical Aid
Free Library of Philadelphia
09.2000 - 06.2004
Bachelor of Arts - Media
Temple University