Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Deese

Wingate,NC

Summary

Dedicated professional specializing in customer engagement and corporate image enhancement. Extensive experience in handling inquiries, resolving issues, and guiding clients to suitable resources. Key strengths include active listening, problem-solving, and effective communication. Notable impacts include higher customer satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Engagement Representative

Brightwheel
02.2020 - 05.2025
  • Resolved customer inquiries promptly and efficiently.
  • Managed social media engagement across B2B, B2B2C, and D2C channels, fostering relationships with customers, applications, employees, and partners.
  • Identified and assessed customer needs, providing proactive solutions that aligned with company sales and goals.
  • Maintained accurate records of customer interactions, transactions and comments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Conduent
04.2016 - 01.2020
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Resolved complex problems by working with other departments to provide solutions to customer needs.
  • Performed administrative tasks such as filing paperwork, updating the database, and generating reports.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

High School Diploma -

Forest Hills High School

Skills

  • Data entry
  • Sales support
  • Outlook
  • CRM
  • TSM
  • PowerPoint
  • Microsoft Word
  • Kronos
  • C4C
  • Google Drive

Timeline

Customer Engagement Representative

Brightwheel
02.2020 - 05.2025

Customer Service Representative

Conduent
04.2016 - 01.2020

High School Diploma -

Forest Hills High School

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