Autumn Dershem
Broomall,PA
Summary
Current Master's student working full time as a Laboratory Assistant offering background in collecting, processing and analyzing various specimens. Familiar with basic medical terminology, laboratory protocols and testing procedures. Expertise in human dissections and basic pathology techniques. Recognized for performing laboratory tests and procedures with attention to detail, optimum quality and expedience. Looking for opportunities to further my career and educational goals in the medical realm, while simultaneously gaining knowledge to attend a Physician's assistant program.
Overview
6
6
years of professional experience
Work History
Laboratory Technician Assistant
Science Care, Inc.
08.2023 - Current
- Improved laboratory efficiency by implementing new sample processing techniques.
- Assisted in maintaining a clean and organized lab environment, ensuring accuracy and safety during experiments.
- Contributed to the successful completion of research projects by providing timely assistance to lead technicians.
- Prepared high-quality chemical solutions for various laboratory tests, enhancing test reliability.
- Conducted routine equipment maintenance, prolonging instrument lifespan and optimizing performance.
- Collaborated with fellow lab assistants to streamline processes and improve overall productivity.
- Maintained detailed records of experiment results, facilitating easy access for further analysis and reporting purposes.
- Ensured proper handling of hazardous materials according to safety protocols, minimizing risk of accidents or injuries in the lab.
- Operated specialized laboratory equipment such as centrifuges, autoclaves, and microscopes with precision to generate reliable data sets for researchers.
- Maintained a safe and secure laboratory environment by following standard operating procedures and adhering to all safety regulations.
- Participated in cross-training initiatives within the lab, broadening skillsets and fostering a collaborative atmosphere among team members.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Processed patient specimens according to priority and documented results.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Customer Service Sales Representative
Arbys Corporation
01.2018 - 05.2023
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Education
Master of Science - Forensic Medicine
Philadelphia College of Osteopathic Medicine
Philadelphia, PA05.2025
Bachelor of Science - Biology
Indiana University of Pennsylvania
Indiana, PA05.2023
Skills
- Instrument Calibration
- Sterilization Procedures
- Specimen Collection
- Laboratory Techniques
- Sample Preparation
- Chemical Handling
- PCR Techniques
- Enzyme-linked Immunosorbent Assay
- Laboratory Safety
- Gel Electrophoresis
- Centrifugation Techniques
- Safety Protocols
- Specimen Handling
Accomplishments
Graduated with Summa cum laude, May 2023
Shadowed a Forensic Autopsy, Winter 2022
Provost Scholar Award, IUP, Fall 2021
Dean’s List, IUP, Fall 2019-May 2023
President, Biology Club, Fall 2021-May 2023
President, Tri-Beta Honor’s Society, Fall 2021- May 2023
Anthropology Club, Spring 2021-May 2023
Biology mentor, Fall 2020-May 2023
Registered notetaker for Office of Student Disabilities, Fall 2021-May2023
gpa
3.9, 4.0, 4.0
awards and activities
- Graduated with Summa cum laude, May 2023
- Shadowed a Forensic Autopsy, Winter 2022
- Provost Scholar Award, IUP, Fall 2021
- Dean’s List, IUP, Fall 2019-May 2023
- President, Biology Club, Fall 2021-May 2023
- President, Tri-Beta Honor’s Society, Fall 2021-May 2023
- Anthropology Club, Spring 2021-May 2023
- Biology mentor, Fall 2020-May 2023
- Registered notetaker for Office of Student Disabilities, Fall 2021-May 2023
Timeline
Laboratory Technician Assistant
Science Care, Inc.
08.2023 - Current
Customer Service Sales Representative
Arbys Corporation
01.2018 - 05.2023
Master of Science - Forensic Medicine
Philadelphia College of Osteopathic Medicine
Bachelor of Science - Biology
Indiana University of Pennsylvania
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