Summary
Overview
Work History
Education
Skills
References
Timeline
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Autumn Dutcher

San Antonio

Summary

Proactive and organized professional with a focus on time management and organizational skills. Strong communicator with a track record in customer relations and quick problem-solving abilities. Experienced in both collaborative and independent work in high-pressure situations. Seeking entry-level positions to enhance skills and contribute to company success.

Overview

13
13
years of professional experience

Work History

Loan Processing Specialist

Frost Bank
09.2022 - Current
  • Input client information into company database.
  • Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
  • Training on booking commercial real estate loans
  • Proficient booking commercial and IL loans in a timely manner
  • Completely daily duties efficiently and promptly.
  • Proficient entering and submitting high dollar wires.

Teller

Frost Bank
12.2021 - 09.2022
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Guest Service Agent

Embassy Suites
09.2017 - 10.2020
  • Providing guest satisfaction by assisting guests in a timely and friendly manner
  • Driving shuttle van based on guest and hotel needs
  • Processing cash, bank drafts, and credit/debit card, transactions on a daily basis
  • Balancing money drawer and auditing co-workers drawer at the end of each day.

Card Processor

Aerotek
03.2017 - 08.2017
  • Loaded and embossed credit cards in a timely manner
  • Verified and inputted personal information into database to ensure that each card was tied to the correct customer
  • Maintained a clean and organized work environment.

Guest Service Agent

Hilton Palacio Del Rio
09.2015 - 10.2016
  • Consistently received five star satisfaction and service scores on monthly performance evaluations
  • Processes cash, bank drafts, and credit/debit card, transactions on a daily basis
  • Listened to customer queries and complaints and found resolutions to benefit both management and guest
  • Assisted assistant manager in creating work task for our team on a rotating basis.

Guest Service Agent

Holiday Inn Express and Suites
10.2014 - 09.2015
  • Processes cash, bank drafts, and credit/debit card, transactions on a daily basis
  • Provided guest satisfaction by assisting guests in all possible areas
  • Frequently earned positive feedback on my customer service skills based on surveys that were submitted by guests
  • Strong verbal and personal communication skills
  • Upbeat, friendly, and positive
  • Detail oriented and highly dependable

Sales Agent

American Eagle Outfitters
07.2014 - 03.2015
  • Processed cash and credit/debit card transactions on a daily basis
  • Signed customers up for credit card and reward programs offered
  • Actively walked sales floor to assist customers and make recommendations based on their needs
  • Made sure sales floor was clean and clothes were folded in a neat manner.

Receptionist

Crossfit Del Rio
10.2012 - 06.2014
  • Answered phone calls in a friendly manner to set up appointments with trainers
  • Spoke with members about upgrading their monthly memberships
  • Processed payments for monthly dues

Education

Radiance Academy Del Rio
Del Rio, TX
05.2014

Skills

  • Exceptional service delivery
  • Cash handling expertise
  • Effective communication skills
  • Building relationships
  • Detail-oriented approach
  • Honesty and ethical standards
  • Proficient in Microsoft applications

References

References available upon request

Timeline

Loan Processing Specialist

Frost Bank
09.2022 - Current

Teller

Frost Bank
12.2021 - 09.2022

Guest Service Agent

Embassy Suites
09.2017 - 10.2020

Card Processor

Aerotek
03.2017 - 08.2017

Guest Service Agent

Hilton Palacio Del Rio
09.2015 - 10.2016

Guest Service Agent

Holiday Inn Express and Suites
10.2014 - 09.2015

Sales Agent

American Eagle Outfitters
07.2014 - 03.2015

Receptionist

Crossfit Del Rio
10.2012 - 06.2014

Radiance Academy Del Rio

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