Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Volunteer Work
Linkedin Profile
Timeline
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Autumn Eggersgluss

Waverly,MN

Summary

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

CorTrust Bank
05.2023 - Current
  • Managed seven customer service representatives, and provided ongoing support to strengthen performance and job expertise.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Identified potential fraud cases through careful observation and adherence to security protocols, protecting both bank and its customers from financial loss.
  • Actively participated in community events on behalf of bank, reinforcing positive local presence among clients.

Customer Service Representative

CorTrust Bank
07.2021 - 05.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Manager

Culver's
07.2016 - 07.2021


  • Improved customer satisfaction by implementing efficient service strategies and maintaining clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Assistant Manager

Subway
02.2015 - 01.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.


Education

Associate in Science (AS) Business Transfer Pathway -

Riverland Community College
Austin, MN
12.2024

High School Diploma -

Buffalo High School
Buffalo, MN
06.2014

Skills

  • MS Office
  • CRM Software
  • Team Member Training
  • Work Prioritization
  • Customer Support
  • Problem-Solving
  • Attention to Detail
  • Positive and Friendly

Certification

  • Certified Notary Public, 09/2023-09/2028
  • ServSafe Manager, 03/2017-03/2020

Additional Information - Volunteer Work

  • Delano Fourth of July Carnival, 2022 & 2023, served food with coworkers of CorTrust bank to the Delano community.
  • Taste of Delano, 2021 & 2022, Served popcorn with coworkers of CorTrust bank.

Linkedin Profile

www.linkedin.com/in/autumn-eggersgluss-106b4914a

Timeline

Lead Customer Service Representative

CorTrust Bank
05.2023 - Current

Customer Service Representative

CorTrust Bank
07.2021 - 05.2023

Manager

Culver's
07.2016 - 07.2021

Assistant Manager

Subway
02.2015 - 01.2016

Associate in Science (AS) Business Transfer Pathway -

Riverland Community College

High School Diploma -

Buffalo High School

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Autumn Eggersgluss