Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Languages
References
Timeline
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Dustin Farmer

Kinsale,VA

Summary

Motivated Computer Science student seeking internship in Cloud-based software to gain hands-on experience. Outgoing and friendly with a strong drive to succeed and a desire to improve in any field.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

Food Lion
Kinsale, VA
05.2019 - Current
  • Arranged and stocked new merchandise following placement directions.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered phones to help customers and resolve basic concerns.
  • Unloaded trucks, checked product and added warehouse tags.
  • Supported management team to facilitate task completion and meet performance goals.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Answered customer questions and provided store information.
  • Provided guidance and support to customer service representatives.
  • Assisted in resolving escalated customer complaints.
  • Developed customer service policies, procedures and standards.
  • Maintained up-to-date knowledge of company products and services.

Bank Teller

Atlantic Union Bank
Montross, VA
10.2023 - 03.2024
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Provided assistance to other tellers during peak business hours as needed.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Researched customer inquires regarding their accounts using internal banking systems.

Cashier

Dairy Freeze
Montross, VA
04.2017 - 05.2019
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education

High School Diploma -

Rappahannock Community College
Warsaw, VA
06.2022

Skills

  • Customer Service
  • Attention to Detail
  • Reliable and Punctual
  • Relationship Building
  • Creative Problem Solving
  • Verbal and Written Communication
  • MS Office
  • Record and File Management
  • Data Entry
  • Work Planning and Prioritization
  • Money Management
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Flexible Hours
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Inventory Management
  • Locating Merchandise
  • POS Software
  • Security Practices
  • Order Fulfillment
  • Account Management
  • Team Member Training
  • Credit card processing
  • Willingness to Lead
  • Payment Processing
  • Fast Learner
  • Customer Support

Affiliations

  • Honor Student from the years of 2014-2019
  • Excellent in speaking publicly
  • Currently enrolled in College
  • Able to adapt to new environments quickly

Certification

  • Microsoft 365
  • Horizion

Accomplishments

  • Employee of the month twice at Food Lion

Languages

English
Professional

References

References available upon request.

Timeline

Bank Teller

Atlantic Union Bank
10.2023 - 03.2024

Lead Customer Service Representative

Food Lion
05.2019 - Current

Cashier

Dairy Freeze
04.2017 - 05.2019

High School Diploma -

Rappahannock Community College

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Dustin Farmer