Summary
Overview
Work History
Education
Skills
References
Timeline
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Autumn Gallion

Nebo

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Demonstrates passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ollie Pets
Nashville
01.2023 - 10.2025
  • Assisted customers with product inquiries and order placements efficiently.
  • Resolved customer issues through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Educated customers on product features, benefits, and proper usage guidelines.
  • Monitored customer feedback to identify areas for service improvement regularly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Events Office Administrator

Nashville Zoo At Grassmere
Nashville
03.2022 - 01.2023
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated scheduling for staff meetings and events at the zoo.
  • Developed and maintained relationships with vendors for office supplies procurement.
  • Monitored inventory levels and ordered supplies as needed for daily operations.
  • Supported staff by providing administrative assistance during special zoo events.
  • Processed financial documents, contracts, expense reports and invoices.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Developed strong relationships with clients through excellent customer service skills.

Education

Associate of Arts - Cosmetology Education

McDowell Technical Community College
Marion, NC
06.2017

Skills

  • Product knowledge
  • Payment Collecting
  • Customer relationship management
  • Conflict Management
  • Detail orientation
  • Customer support
  • Order processing
  • Team collaboration
  • Problem-solving
  • Order fulfillment
  • Credit card payment processing
  • Attention to detail
  • Vendor relationships
  • Delivery scheduling
  • Adaptive team player

References

References available upon request.

Timeline

Customer Service Representative

Ollie Pets
01.2023 - 10.2025

Events Office Administrator

Nashville Zoo At Grassmere
03.2022 - 01.2023

Associate of Arts - Cosmetology Education

McDowell Technical Community College
Autumn Gallion