Autumn Grantz
Dearborn Heights
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
05.2024 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Host
Chili's Restaurant
04.2024 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
IHOP
01.2024 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Starbucks
07.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Edsel Ford High School
Dearborn, MI06.2024
Skills
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Deaf Culture Knowledge
- Patience and Empathy
- Advanced ASL proficiency
- Teaching experience
Accomplishments
Fluent in multiple languages, artistically inclined, second-degree black belt in Taekwondo.
Languages
English
Native or Bilingual
American Sign Language
Full Professional
Russian
Professional Working
Hungarian
Professional Working
Timeline
Guest Advocate
Target
05.2024 - Current
Host
Chili's Restaurant
04.2024 - 06.2024
Server
IHOP
01.2024 - 03.2024
Barista
Starbucks
07.2023 - 01.2024
High School Diploma -
Edsel Ford High School