Autumn Harmon
Charles Town
Summary
Dynamic professional with extensive experience in customer service and operations support. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at multitasking and maintaining attention to detail, ensuring seamless business processes and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Mortgage Operations Support Assistant
Navy Federal Credit Union
12.2024 - 04.2025
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Communicated with insurance companies to secure loan verifications and ensure policy updates.
Customer Service Representative
Apple Valley Waste
12.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Experience
Christmas Tree Shops
08.2022 - 02.2023
- Streamlined communication channels for increased efficiency and better customer service experience.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Washington High School
Charles Town, WV05.2021
Skills
- Scheduling
- communication
- customer relations
- prob
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Telephone and email etiquette
- Professional and mature
- Effective communication
Timeline
Mortgage Operations Support Assistant
Navy Federal Credit Union
12.2024 - 04.2025
Customer Service Representative
Apple Valley Waste
12.2023 - 11.2024
Customer Service Experience
Christmas Tree Shops
08.2022 - 02.2023
Washington High School
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