Autumn Harrington
Mount Clemens
Summary
Goal-driven professional with excellent research, time management and problem solving skills with the ability to function at a highly beneficial level in a wide variety of settings.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Enterprise Car Sales
Warren
07.2022 - Current
- Used need-based selling to provide customers with product options
- Completed vehicle appraisals in accordance with Kelly Blue Book
- Used salesforce to track leads, completed tasks, and review key performance indicators
- Finalized vehicle contracts, purchase receipts, and documents for vehicle registration
Assistant Branch Rental Manager
Enterprise Rent-A-Car
Clinton Township
12.2021 - 07.2022
- Trained and developed employees on rental and cleaning procedures.
- Completed monthly 1-on-1's and reviews with automotive detailers.
- Strengthened relationships with local body shops by completing monthly service visits and weekly phone check-ins.
- Completed damage assessments and claim reports upon vehicle returns, using police reports, driver summaries, and vehicle history reports
Rental Management Trainee
Enterprise Rent-A-Car
Clinton Township
10.2020 - 12.2021
- Utilized Enterprise 2.0 system for all day-to-day operations including qualifying customers for rentals, vehicle inventory, and maintenance.
- Contacted customers and billing parties regarding overdue payments and requested vehicle returns and/or payment updates.
Assistant General Manager
Courtyard By Marriott
Lansing
03.2019 - 10.2020
- Encouraged, disciplined and maintained staff of 40 people to provide hospitable, professional service reflecting business initiatives.
- Diminished financial discrepancies by monitoring guest folios, accounts receivable, accounts payable, and bank reconciliations using FOSSE and M3 systems.
- Provided end-of-month property audits to GM and owners.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Guest Service Manager
Courtyard by Marriott
Lansing
9 2018 - 03.2019
- Scheduled and directed staff in daily work assignments to maximize productivity at the bistro and front desk.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Monitored and controlled office and bistro inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
Front Desk Supervisor
Courtyard by Marriott
Lansing
01.2018 - 09.2018
- Oversaw, trained and scheduled a team of six desk agents.
- Implemented procedures to improve elite member appreciation scores
- Managed monthly inventory and ordering for the guest market, back office, and employee market.
Front Desk Agent
Courtyard By Marriott
Lansing
07.2017 - 01.2018
- Welcomed incoming guests, completed check-in and check-out processes
- Coordinated with other department staff to fulfill guest needs
Education
Bachelor of Arts - Global Studies in the Arts and Humanities
Michigan State University
2017
Skills
- Training and development
- Budgeting and cost control strategies
- Purchasing and planning
- Data management
Timeline
Sales Consultant
Enterprise Car Sales
07.2022 - Current
Assistant Branch Rental Manager
Enterprise Rent-A-Car
12.2021 - 07.2022
Rental Management Trainee
Enterprise Rent-A-Car
10.2020 - 12.2021
Assistant General Manager
Courtyard By Marriott
03.2019 - 10.2020
Front Desk Supervisor
Courtyard by Marriott
01.2018 - 09.2018
Front Desk Agent
Courtyard By Marriott
07.2017 - 01.2018
Bachelor of Arts - Global Studies in the Arts and Humanities
Michigan State University
Guest Service Manager
Courtyard by Marriott
9 2018 - 03.2019