Autumn Jackson
Everett
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Personal Assistant
SJ Frisco LLC
Seattle, WA
09.2024 - Current
- Streamlined office operations by managing schedules and coordinating meetings for senior management.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed scheduling and calendar coordination for executive leadership.
- Assisted in budget tracking, providing support for expense reporting accuracy.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Developed and executed comprehensive social media strategies to enhance brand visibility across platforms.
Medical Secretary
Greater Baltimore Medical Center
MD
09.2020 - 06.2022
- Managed incoming minimum (50) phone calls to screen and prioritize physician communications.
- Collected and managed patient information and records with accuracy.
- Optimized physician productivity through effective calendar management.
- Assisted in producing information by transcribing dictation and preparing medical reports. Created summaries to support documentation processes.
- Established and implemented efficient filing and retrieval systems for historical reference management.
- Executed direct patient and third-party billing processes to maximize revenue generation.
- Executed database backup procedures to ensure data integrity and security.
- Safeguarded patient confidence and ensured operational integrity by maintaining confidentiality of sensitive information.
- Oversaw office supplies inventory management by conducting regular stock assessments.
- Managed collection of copays, deductibles, coinsurance, and payments for durable medical equipment.
- Optimized clinical schedule by rescheduling patients with incomplete testing and filling gaps from cancellations.
Executive Assistant
Shannon Miles ESQ
Seattle
09.2017 - 07.2020
- Provide administrative legal support to Attorneys, Legal Executive Assistance (LEA), Office Operations and Client Concierge services
- Function with autonomy and work on special projects with each case and clients
- Handle complex Legal Assistant activities (may be highly confidential and require discretion)
- Interfaces and established ongoing positive business relationship with clients
- Communicated effectively on busy, multiple telephone lines
- Went above and beyond to ease the attorney’s administrative duties; calendar organization, billing assistance, contact management, and more
- Draft and proofread correspondence, court papers and other legal and non-legal documents; perform blacklining and redlining; create table of contents and table of authorities
- Type, format, edit and finalize legal documents
- Compose routine letters and memoranda and prepare reports
- Assist in the preparation of time-keeping, travel, expense reports and other personnel records
- Schedule and arrange meetings and conferences
- Update and monitor calendar reminders and entries for all deadlines
- Input attorney time sheets and daily Time Entry
Education
Bachelor of Science - Criminal Justice
Towson University
Towson, MD12.2024
Skills
- Microsoft Office Suite
- Epic
- Concur
- LexisNexis
- Book-keeping
- Strong Communication
- Calendar Management
- Executive Support
- Multi-tasker
- Scheduling and Travel Coordination
- Meeting Support
- Detail Oriented
- Research and Critical Thinking Skills
- Troubleshooting and Database Management
- Conflict Resolution
Timeline
Administrative Assistant/Personal Assistant
SJ Frisco LLC
09.2024 - Current
Medical Secretary
Greater Baltimore Medical Center
09.2020 - 06.2022
Executive Assistant
Shannon Miles ESQ
09.2017 - 07.2020
Bachelor of Science - Criminal Justice
Towson University