Autumn Johans

Oversee daily operations of a dry goods retail store, including opening/closing procedures, cash handling, and loss prevention
• Manage, train, and schedule a team of sales associates to ensure excellent customer service and store coverage
• Maintain inventory levels through ordering, receiving, stocking, and cycle counts
• Execute visual merchandising standards to maximize sales and seasonal promotions
• Monitor sales performance, meet revenue goals, and implement strategies to improve profitability
• Resolve customer concerns professionally to maintain high satisfaction and repeat business
• Ensure compliance with company policies, safety standards, and local regulations

Provide personalized customer service and expert guidance to assist clients in selecting fine jewelry and gifts
* Pitch and promote store credit card programs to customers, increasing sales and customer loyalty
* Manage opening and closing duties as a trusted key holder, ensuring store security and operational readiness
* Maintain visual merchandising standards to showcase products effectively and drive sales
* Process transactions accurately using POS systems and handle cash and credit payments
* Support inventory management, including stock replenishment and loss prevention efforts

Supervised team members during shifts, ensuring sales goals and customer service standards were met
* Trained new hires on product knowledge, POS system operation, and store policies
* Assisted with merchandising, inventory management, and visual displays
* Opened and closed the store, handled cash deposits, and balanced registers
* Provided personalized customer service and styling advice to boost client satisfaction and loyalty