Autumn Jones
Dearborn,Michigan
Summary
Proven leader and efficient problem-solver, adept in oral communication and computer skills, with a track record of enhancing customer service at JCPenney Department Store. Excelled in order fulfillment, ensuring a 100% accuracy rate in online orders. Demonstrates a flexible schedule and unparalleled reliability, underpinned by a commitment to fostering team collaboration as a Red Cross Volunteer.
Overview
1
1
year of professional experience
Work History
Omni-Channel Associate
JCPenney Department Store
Dearborn, MI
10.2024 - Current
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled incoming calls from customers regarding orders or other inquiries.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Fulfilled online orders using appropriate packaging materials to ensure safe delivery of products.
Red Cross Volunteer
Red Cross Blood Drive
Garden City, MI
02.2024 - 02.2024
- Facilitated communication between staff members regarding upcoming projects or tasks.
- Provided administrative support for Red Cross staff members at various events.
- Assisted in the recruitment and training of new volunteers.
Education
Associate of Science - Registered Nursing
Henry Ford College
Dearborn, MISkills
- Oral communication
- Order fulfillment
- Transaction processing
- Customer service
- Computer skills
- Cash handling
- Leadership qualities
- Flexible schedule
- Data entry
- Reliable and punctual
Timeline
Omni-Channel Associate
JCPenney Department Store
10.2024 - Current
Red Cross Volunteer
Red Cross Blood Drive
02.2024 - 02.2024
Associate of Science - Registered Nursing
Henry Ford College
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