Autumn Kerr
Newton,NJ
Summary
Motivated and customer-focused professional with extensive experience in high-volume customer service/hospitality industry looking to utilize skills in an office setting. Currently pursuing a New Jersey Real Estate License to expand industry knowledge and create a long-term career in real estate/business operations
Overview
5
5
years of professional experience
Work History
Bartender
Mason Street Grille
Hopatcong, NJ
11.2024 - Current
- Generated weekly gross bar sales exceeding $20k while managing multiple responsibilities in a fast-paced environment
- Built and maintained positive customer relationships through personalized service, professional concern resolution, and a welcoming environment, fostering repeat business and customer loyalty
- Trained and assisted new employees on POS system, company policies, and customer service standards to enhance team readiness
Server/Bartender/Hostess
Sheridan's Restaurant & Tavern
Andover, NJ
09.2024 - 08.2025
- Managed phone lines, took reservations, and coordinated with servers to streamline guest flow
- Upsold menu items and promoted daily specials to boost sales and improve customer experience
- Collaborated with kitchen staff to maintain service efficiency during busy periods and holidays
Temporary Personal Assistant
Private Client Estate
Kailua, HI
08.2023 - 11.2023
- Maintained high level of professionalism, discretion, and confidentiality with sensitive information
- Coordinated weekly cleaning tasks, vendor schedules, and project timelines to ensure smooth operations
- Researched products, services, and pricing to facilitate informed purchasing decisions
Sales Associate/Receptionist
Hand & Stone Massage and Facial Spa
Flanders, NJ
01.2022 - 07.2022
- Created welcoming experiences for new and repeat clients, recommending spa enhancements and products to increase service sales
- Answered calls and addressed caller questions using proper telephone etiquette to ensure professional communication
- Followed scheduling guidelines to optimize booking of meetings and external events
Education
Associate of Applied Science - Business Management
Sussex County Community College
Newton, NJ05-2023
high school diploma -
Newton High School
Newton, NJ06-2021
Skills
- Google Workspace and Microsoft Office
- Canva design
- Phone answering and customer support
- POS system management
- Vendor management
- Advanced interpersonal skills
Timeline
Bartender
Mason Street Grille
11.2024 - Current
Server/Bartender/Hostess
Sheridan's Restaurant & Tavern
09.2024 - 08.2025
Temporary Personal Assistant
Private Client Estate
08.2023 - 11.2023
Sales Associate/Receptionist
Hand & Stone Massage and Facial Spa
01.2022 - 07.2022
Associate of Applied Science - Business Management
Sussex County Community College
high school diploma -
Newton High School