Autumn Knupp
Pilot Knob,MO
Summary
Dependable office management professional brings 5 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in diverse office environments. Well-rounded Administrative Assistant possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Personable and dedicated Customer Service Representative with experience in Health care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Office Manager
Bismarck Medical Providers
Bismarck, MO
10.2022 - Current
- Handld scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed files and records to obtain information and respond to requests.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Activity Director
Potosi Manor
Potosi, MO
07.2014 - 06.2022
- Designed programs to encourage entertainment, relaxation, socialization and fulfillment for Potosi Manor.
- Handled budgetary concerns, keeping activities affordable.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Planned and published calendar of events for facility.
- Implemented activities to provide amusement and socialization for residents.
- Interacted with patients and families by addressing questions and concerns.
- Trained and managed assistants and delegated tasks for staff members.
- Kept activities spaces organized, clean and tidy.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Upheld positive quality of life standards for residents of all ability levels.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff.
Interim Administrator
Potosi Manor
Potosi, MO
05.2019 - 11.2019
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Checked office stock to determine supply levels and maintain inventory.
- Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed key performance indicators to identify effective strategies.
- Worked closely with human resources to support employee management and organizational planning.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Social Service Director
Potosi Manor
Potosi, MO
04.2010 - 06.2022
- Implemented social services care plan for each resident and updated plan annually in consultation with resident and family.
- Facilitated Quarterlu care meetings with resident and family to verify adherence to care plan and sufficiency of actual everyday care.
- Assisted residents in adjustment to new environments and provided counseling for resident and family to assure psychosocial health and contentment.
- Managed resident admissions and discharge and referrals to other facilities, home health agencies and hospice based on resident and family needs, preferences and resources.
- Handled or delegated resident support concerns respectfully to preserve residents' dignity, health and safety.
- Maintained consistent personal interaction with residents in addition to administrative duties to assure optimum care firsthand.
- Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other possible sources of funding for required care.
- Advocated for residents in response to stated needs for care quality, food, facilities and resident interactions.
Marketing Speacialist
Advantage Home Care And Hospic
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Developed the marketing strategy,for the departemnt to ensure a positive conversion rate.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Marketing specialist and field supervisor
Advantage Home Care
Potosi, MT
01.2026 - Current
- Developed marketing materials to promote home care services effectively.
- Collaborated with the team to execute social media campaigns and engagements.
- Conducted market research to identify trends and customer needs in home care.
- Analyzed competitor strategies to enhance Advantage Home Care's market position.
- Coordinated with healthcare professionals to gather referrals and partnerships.
- Created content for newsletters and promotional brochures for distribution.
- Assisted in organizing community events to raise awareness of services offered.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Potosi High School
Potosi, MO05.2007
Skills
- Invoicing and billing
- Senior leadership support
- Customer relations
- Data entry
- Event coordination
- Training and coaching
- Scheduling and calendar management
- Effective customer communication
- Customer support and assistance
- Friendly, positive attitude
Timeline
Marketing specialist and field supervisor
Advantage Home Care
01.2026 - Current
Marketing Speacialist
Advantage Home Care And Hospic
11.2023 - Current
Office Manager
Bismarck Medical Providers
10.2022 - Current
Interim Administrator
Potosi Manor
05.2019 - 11.2019
Activity Director
Potosi Manor
07.2014 - 06.2022
Social Service Director
Potosi Manor
04.2010 - 06.2022
High School Diploma -
Potosi High School