Autumn Krebs

Host/Cashier:

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Operated cash register for cash, credit card, and gift card transactions with accuracy.
• Maintained a balanced cash drawer, ensuring accurate accounting and tip-out at the beginning and end of each shift.

Server:

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performed opening, side-work, and closing duties, ensuring the dining and serving areas are prepared for transitions.
• Embellished customer satisfaction by promptly attending to their needs and providing personalized and positive service.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Assisted in training new hires in each position, providing guidance on restaurant standards and best practices.